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Free FINANCIAL-SERVICES-CLOUD Exam Braindumps (page: 15)

Page 14 of 44
PDF with 170 Questions

Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce Financial Services Cloud.
When is the Referral Score updated?

  1. The Referral Score updated when a referral is convened to an Opportunity or closed.
  2. The Referral Score updated when a lead is created using the referral record type.
  3. The Referral Score updated when a referral is assigned from the queue to a user.
  4. The Referral Score updated when an opportunity associated with the Referral is Closed Won

Answer(s): D

Explanation:

The Referral Score is updated when an opportunity associated with the Referral is Closed Won. The Referral Score is a metric that measures the quality and quantity of referrals that a user creates or receives. The Referral Score is calculated as the number of referrals converted to opportunities divided by the total number of referrals. The Referral Score is displayed in the Referral Summary component on the user's Home page or record page. The Referral Score is updated whenever a referral is converted to an opportunity or an opportunity is closed as won or lost. Verified


Reference:

: Salesforce Help Article 2 : Salesforce Help Article 4



Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?

  1. Referral Conversion
  2. Assigning a Referral
  3. Round Robin Referral Routing
  4. Accepting a Referral
  5. Referral Automated Approvals

Answer(s): A,B,D

Explanation:

The following out of the box capabilities come with Financial Services Cloud Lead & Referral Management:
Referral Conversion: This capability allows you to convert a referral to an opportunity, a contact, or an account. You can use this capability to track the progress and outcome of a referral and measure its impact on your business.
Assigning a Referral: This capability allows you to assign a referral to another user, queue, or line of business. You can use this capability to route a referral to the appropriate person or team who can best meet the customer's need or interest.
Accepting a Referral: This capability allows you to accept a referral that is assigned to you or your queue. You can use this capability to acknowledge that you have received a referral and are ready to work on it. Verified


Reference:

: Salesforce Help Article 1 : Salesforce Help Article 3 : Salesforce Help Article 5



If a client is associated with more than one Household or Group, where will this clients records get rolled up to?

  1. to the household with the client's primary address
  2. to all the parent households and groups
  3. to the household selected by the advisor for record rollups.
  4. to the Household where the client is the primary member

Answer(s): C

Explanation:

If a client is associated with more than one Household or Group, their records will get rolled up to the household selected by the advisor for record rollups. A Household or Group is a construct in Financial Services Cloud that allows you to group related accounts together and view their aggregated financial data and activities. A client can belong to multiple Households or Groups, but only one of them can be selected as their primary Group for record rollups. The primary Group determines which Household or Group will display the client's records in its summary components or related lists. The advisor can select or change the primary Group for a client using the Primary Group field on the client's record page. Verified


Reference:

: Salesforce Help Article 6



The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members Financial Account Balances are not adding up to the Financial Summary field in the related Household.
Which two steps should the admin take to troubleshoot the issue?

  1. Ensure the Primary Group flag in the Account record is checked.
  2. Ensure RollUpByLookup Configuration is Active
  3. Ensure a RollUpByLookup batch job is scheduled to run every 15 mins.
  4. Ensure that the member is the Primary Member in that Household
  5. Ensure the reported Household is the Primary Group for the member

Answer(s): B,E

Explanation:

To troubleshoot the issue of Financial Account Balances not adding up to the Financial Summary field in the related Household, the Admin should take the following steps:
Ensure RollUpByLookup Configuration is Active, which is a custom setting that enables or disables the Rollup By Lookup (RBL) feature. RBL is a feature that allows users to aggregate data from financial accounts and display it at the client and group levels1. Ensure the reported Household is the Primary Group for the member, which is a field on the Account object that indicates whether an account is the primary group for a contact or an individual. The primary group determines which financial summary fields are displayed on the contact or individual page2. Verified


Reference:

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