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Free FSL-201 Exam Braindumps (page: 13)

Page 13 of 26
PDF with 163 Questions

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

  1. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
  2. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
  3. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required


    skills.
  4. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

Answer(s): B



Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

  1. Send an email CSAT survey.
  2. Implement Validation Rules and Signature Capture.
  3. Change the Scheduling Rules.
  4. Decrease Resource Rant Score.

Answer(s): B



Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

  1. Automatically schedule unscheduled services to available Resources.
  2. Automatically Dispatch Service Appointments using Drip Feed.
  3. Automatically change the status to Dispatched of all Service Appointments.
  4. Automatically run Optimization Background Job every hour.

Answer(s): B



Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

  1. Accounts and Assets
  2. Contacts and Service Contracts
  3. Accounts and Service Contracts
  4. Contracts and Assets

Answer(s): C



Page 13 of 26



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