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Free FSL-201 Exam Braindumps (page: 5)

Page 5 of 26
PDF with 163 Questions

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

  1. Add the allowed Status Transitions in Field Service Settings.
  2. Add new Status to the Work Order
  3. Add the Status Transitions to the Technicians' Profile.
  4. Add new Status to the Service Appointment.

Answer(s): C,D



A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  1. Drag and drop the Service Appointments to other available Resources and run Optimization.
  2. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  3. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  4. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer(s): A



Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

  1. Use Work Order and Work Order Line Items.
  2. Use the Einstein Pricing Configurator.
  3. Set up Products and Price Books.
  4. Use a custom object to model the Work Order pricing.

Answer(s): A,C



Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

  1. Add the Resource Skill and track certification using reminder.
  2. Add the Resource Skill and create Absence once expired.
  3. Add the Resource Skill as Time Phased.
  4. Add the Resource Skill and remove from the Service Territory once expired.

Answer(s): C



Page 5 of 26



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