QUESTION: 13

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Answer(s): B

Explanation:

A Service Appointment with a single Work Order with Work Order Line Items for each Asset allows servicing multiple Assets at a customer site during a single visit with minimal impact for the customer and consolidated work for the Technician[28. Creating and scheduling independent Work Orders for each Asset, each with a Service Appointment, would create unnecessary complexity and duplication. Creating designated Time Slots to ensure appropriate time is held to accommodate these types of visits would not address the requirement of servicing multiple Assets. Creating a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment, would create redundant service appointments for the same visit.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

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QUESTION: 14

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers

Auto generate work order with a 14 days generation horizon
Associate work type called site to maintenance plan
Associate a required skill call site visits to maintain plans
Auto generate work order with 14-day generation time frame

Answer(s): A,D

Explanation:

A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type called site or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

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QUESTION: 15

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.
create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
create a report chart that summarizes work order line items and add a link to the service appointment layout.

Answer(s): C

Explanation:

A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.

Reference:

https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/ https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5

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QUESTION: 16

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer(s): C

Explanation:

A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on the same Work Order.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

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