QUESTION: 9

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Assign the Technician to a new Service Territory.
Remove the Technician as a Preferred Resource.
Create an Excluded Resource for the Account.
Create a new Work Order Validation Rule.

Answer(s): C

Explanation:

Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning the Technician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_excluded_resources.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_preferred_resources.htm&type=5

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QUESTION: 10

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

Create the products and the installation kits as unsterilized inventory.
Create the products and the installation kits as serialized inventory.
Creak the products as serialized inventory and the installation kits as unsterilized inventory.
Create the products and the installation kits as a single serialized product.

Answer(s): C

Explanation:

Serialized inventory allows tracking individual product items by serial number, which is useful for traceability from factory to customer sites. Unsterilized inventory allows tracking product quantities without serial numbers, which is suitable for disposable kits that are not reused or returned. Creating both products and kits as serialized or unsterilized inventory would not meet the requirement of traceability for products and disposability for kits.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_serialized_inventory_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_unserialized_inventory_overview.htm&type=5

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QUESTION: 11

Northern Trail Outfitters is implementing drip feed dispatching.
When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.
The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
The default drip feed setting is overriding the drip feed rate on a service territory.
Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

Answer(s): D

Explanation:

Drip feed dispatching is a feature that allows dispatching service appointments gradually throughout the day based on a drip feed rate defined for each service territory or resource. If other scheduled jobs are dispatching appointments and exceeding the drip feed value, then the drip feed dispatching will not trigger as expected. The appointment status going from Scheduled to Completed or being

Canceled, Completed, or Cannot Complete does not affect drip feed dispatching, as these are valid status transitions for dispatched appointments. The default drip feed setting does not override the drip feed rate on a service territory, but provides a fallback value if no rate is specified on the territory or resource level.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_settings.htm&type=5

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QUESTION: 12

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.
jobs need to be performed at the same site on the same day of the week.
jobs require multiple stages of work performed by different resources.
jobs require consecutive days of work and can span over weekends.

Answer(s): A,D

Explanation:

Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of work performed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.htm&t ype=5

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QUESTION: 11

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QUESTION: 12

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