QUESTION: 5

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

The Product Item Transactions Related List on the Product Item
The Work Order Line Item associated with the completed Work Order
The Products Consumed section on the Work Order
The Product Request Line Item associated with the Product

Answer(s): C

Explanation:

The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related List on the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used. The Product Request Line Item associated with the Product shows the products requested, but not the products consumed.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5

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QUESTION: 6

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Answer(s): C,D

Explanation:

Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

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QUESTION: 7

Universal containers (UC) wants to deploy knowledge to its field team. How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
Use work types to assign associated articles to work order.
Create a custom Mobile App that syncs articles based on service appointment assignments.
Write a workflow that associates articles to work orders based on a picklist on the work order.

Answer(s): B

Explanation:

Work types can be used to assign associated articles to work orders, which can be accessed offline by technicians using the Field Service Mobile App. The Salesforce Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom Mobile App that syncs articles based on service appointment assignments is not necessary and would require additional development and maintenance. Writing a workflow that associates articles to work orders based on a picklist on the work order is not recommended and would not ensure offline access.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

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QUESTION: 8

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full- time employees.
How can geolocation tracking for contractors be disabled?

Set the Geolocation Update Frequency field to zero for contractors.
Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
Uncheck the Geocoding field on the Contractor's profile.
A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Answer(s): B

Explanation:

The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field to zero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_settings.htm&type=5

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