Salesforce Certified Heroku Architecture Designer

QUESTION: 1
Universal Containers has Role-based Technicians and Managers who handle Service
Appointments. Many times, Technicians arrive on-site but are unable to gain access to the
customer's equipment. In this scenario, only the Manager has permission to cancel the Service
Appointment.
How should a Consultant recommend adhering to this business process?

A. Assign Permission Sets that allow Status Transitions.
B. Al ow Status Transitions based on Role.
C. Limit Status Transitions based on Profile.
D. Configure Status Transitions based on Resource Type.

Answer(s): C
QUESTION: 2
Universal Containers is tracking customer issues in their call center. Sometimes this requires a
Technician to be on-site at the customer's location. What set of steps should a Consultant
recommend to dispatch the Technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service
Appointment.
B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service
Appointment.
D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service
Appointment.

Answer(s): D
QUESTION: 3
Universal Containers wants Field Technicians to capture customer authorization via a signature
through Salesforce mobile app. What should a Consultant recommend?

A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
B. Create an Approval Process from the Service Appointment for the customer's Authorization.
C. Create a checkbox on the Service Appointment that wil capture the customer's
Authorization.
D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

Answer(s): C

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