QUESTION: 33

Which three conditions need to be met in order for an Administrator to delete a flow version installed from a package without uninstalling the package?

The flow version is deprecated in the org.
The flow version isn't the latest version of the flow installed in an org.
The flow version has no scheduled actions that are currently live or running.
The flow version is inactive.
The flow version doesn't have any associated paused flow interviews.

Answer(s): B,D,E

Explanation:

An Administrator can delete a flow version installed from a package without uninstalling the package if the following conditions are met: B) The flow version isn't the latest version installed in the org, D) The flow version is inactive, and E) The flow version doesn't have any associated paused flow interviews. These conditions ensure that deleting the flow version does not disrupt any ongoing processes or the functionality provided by the package.

Reference:

Salesforce Help Documentation on Managing Flows and Packages.

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QUESTION: 34

Universal Containers (UC) wants to prevent their customer's assist records from being visible to the sales users of another business groups in .... Can UC accomplish this?

Use Apex Trigger
Use Lightning Flow
Use Process builder
Use Dynamic Form

Answer(s): D

Explanation:

To prevent a business group's sales users from viewing another group's asset records, Universal Containers can use Dynamic Forms (D). Dynamic Forms allow for the granular control of field visibility based on user profiles, permissions, and other criteria, enabling the customization of user experiences and ensuring data visibility aligns with business requirements.

Reference:

Salesforce Help Documentation on Dynamic Forms.

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QUESTION: 35

Universal Containers (UC) is automatically its employee offboarding process. Payroll information is stored in an external system.
What could UC use to make a automatic update to the payroll system when an employee is offboarded?

Salesforce Handler
API Connect
Outbound Message Action
JSON Auto Connector

Answer(s): C

Explanation:

To automatically update the payroll system when an employee is offboarded, UC can use Outbound Message Actions in Salesforce. Outbound Messages allow Salesforce to send specific information to external systems in the form of SOAP messages. This feature is particularly useful for integrating Salesforce with external systems like a payroll system without writing any code. The outbound message will be triggered by a workflow or a process when an offboarding event occurs, ensuring the payroll system is updated accordingly.

Reference:

Salesforce Help - Outbound Messaging

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QUESTION: 36

In which two ways does Salesforce Flow for Service help customer service agent?

It shows a checklist that agents can print.
It allows an agent to pen a record and seamlessly resume a customer conversion.
It uses flows and quick action to walk agents through customer engagement.
It helps an experienced agent show a new agent what to do.

Answer(s): B,C

Explanation:

Salesforce Flow for Service enhances customer service agents' efficiency by providing guided visual workflows (Flows) and quick actions that walk agents through standardized customer engagement processes. This ensures consistency and quality in customer interactions. Additionally, it allows agents to open customer records and seamlessly resume conversations, ensuring a personalized and context-aware service experience.

Reference:

Salesforce Blog - Salesforce Flow for Service

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