Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommend .. available to the right people at the right time.
Which automation feature can help NTO accomplish this goal?
- Einstein Next Best Action
- Experience Builder
- Personalization Workbench
- interaction Designer
Answer(s): A
Explanation:
To replace a drop-down legacy UX with a personalized UX that provides the right recommendations at the right time, Einstein Next Best Action (A) is a suitable feature. Einstein Next Best Action analyzes various factors to present users with contextually relevant actions or recommendations, enhancing decision-making and user experience.
Reference:
Salesforce Help Documentation on Einstein Next Best Action.
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