Free Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Exam Questions

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

  1. Re-open the Case.
  2. Send email notifications.
  3. Change the Case Priority.
  4. Re-assign the Case.

Answer(s): A,B



The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure? Choose 2 answers

  1. Sales Quotes
  2. Opportunity List View
  3. Forecasting
  4. Opportunity Stages

Answer(s): A,C



Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

  1. Update page layout assignments.
  2. Define multiple record types.
  3. Assign Lightning pages as app default.
  4. Create different user profiles.

Answer(s): C



Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?

  1. Define a new Stage picklist value.
  2. Create a custom field on Opportunity.
  3. Configure Forecasting support.
  4. Make the field editable on page layouts

Answer(s): D



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