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Salesforce Salesforce-Communications-Cloud Exam
Salesforce Communications Cloud Accredited Professional (AP) (Page 2 )

Updated On: 1-Feb-2026
Page 2 of 17
PDF with 77 Questions

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

  1. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
  2. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
  3. Configure a Callout Orchestration item using the enhanced system interface
  4. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Answer(s): B

Explanation:

If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.



Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

  1. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
  2. Use the integration procedure to manage the various task that technician need to undertake
  3. Use data raptor to assist with integration and introduce several manual task into the flow.
  4. Use call out to fully automate the flow so that no manual steps are required

Answer(s): A



UC have completed migration into developer org. Now they are using partial copy sandbox.
What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

  1. To identify the risk of hitting governor limit with the production load
  2. To identify the data error that was not surfaced during testing with subset of data
  3. To identify the metadata related error not previously seen with a subset of data
  4. To understand how long, the data load in production should take

Answer(s): A,B



UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

  1. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
  2. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
  3. Inform the business that data migration is completed and errors resolved in development
  4. Raise support case to retrieve a data load report to summarize the data load.

Answer(s): A,B



UT have finalized a design for launching sales & self-service channels to enhance user experience.
Which two out of box capabilities should UT should use to support customers through multiple channels.

  1. Custom API via lightening Out
  2. Digital commerce SDK
  3. Digital Commerce API
  4. Cart Based API using Omni Out

Answer(s): B,C



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