QUESTION: 9

In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

Include persistent headings.
Nest an accordion inside of another
Use the `'back'' browser button to collapse content
Only allow users to open one selection at a time.

Answer(s): A,D

Explanation:

Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep:
Mobile Design]
Only allow users to open one selection at a time. This means that when a user taps on a heading to expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user, and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the `back' browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user's expectation and the consistency of the UI. The `back' browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

Reference:

[UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

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QUESTION: 10

An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

Delightful
Robust
Abundant
Operable
Understandable

Answer(s): B,D,E

Explanation:

These are three of the four core principles of Web Content Accessibility Guidelines (WCAG), which provide a set of standards and best practices for making web content accessible to people with disabilities. The fourth principle is Perceivable, which means that the information and user interface components must be presented in ways that users can perceive. The principles are further divided into 13 guidelines and three levels of conformance (A, AA, and AAA).

Reference:

[Web Content Accessibility Guidelines (WCAG) Overview] [WCAG 2.1 at a Glance]

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QUESTION: 11

W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup? Choose 2 answers

Tab visibility is dependent on the location of the user.Different menu configurations can be set for different types of users.
Navigation items are configure in the Salesforce Navigation Setup mode.
Visualforce pages and Lightning pages can be included

Answer(s): B,C

Explanation:

The Salesforce Navigation Setup mode allows the administrator to customize the navigation menu and navigation bar of the Salesforce mobile app using the Mobile Only app. The administrator can select the Lightning pages, Visualforce pages, Lightning components, and other productivity items that they want to appear in the navigation menu and navigation bar. The administrator can also reorder the navigation items and create tabs for them. To customize navigation items, in the Quick Find box, enter Navigation, and select Salesforce Navigation 1. Visualforce pages and Lightning pages can be included in the navigation menu and navigation bar of the Salesforce mobile app, as long as they have tabs created for them. To create a tab, from Setup, enter Tabs in the Quick Find box, and select Tabs 1.

Reference:

[Customize the Mobile Only Navigation Menu in the Salesforce Mobile App] (https://help.salesforce.com/s/articleView?id=sf.salesforce_app_customize_nav_menu.htm&langua ge=en_US&type=5)

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QUESTION: 12

Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

Provide the user with asite map of all the content.
Add links to printable tipsheets or training videos.
Create a just-in-time pop-up content based on new feature rollouts.
Provide access to specific Trailhead or MyTrailhead content.
Add links to a company dictionaryor glossary of key terms.

Answer(s): B,C,D

Explanation:

A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience. The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app. The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources. Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way. The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks. The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component.

Reference:

Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App

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Free USER-EXPERIENCE-DESIGNER Exam Braindumps (page: 3)

QUESTION: 9

Explanation:

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QUESTION: 10

Explanation:

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QUESTION: 11

Explanation:

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QUESTION: 12

Explanation:

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