SAP C_C4C14_1811 Exam
SAP Certified Application Associate - SAP Service Cloud 1811 (Page 5 )

Updated On: 30-Jan-2026

Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

  1. Maintenance plan
  2. The Report
  3. Campaign
  4. Activity

Answer(s): D



Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer?
Note: There are 2 correct answer to this question.

  1. Language adaption
  2. Mush-ups
  3. Code list restrictions
  4. Page layouts

Answer(s): C,D



When would you implement the approval function in SAP Cloud for customer?
Note: There are 2 correct answers to this question.

  1. You want another user to view a business object before it can be processed further.
  2. You want to define multiple review steps for the same business object.
  3. You want to define multiple review processes for the same business object
  4. You want the direct approver of a business object to be the reporting line manager.

Answer(s): A,C



You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

  1. Alternating
  2. Fixed
  3. Absolute
  4. Cyclical

Answer(s): C



Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this questions

  1. Responsible employee
  2. Territory Manager
  3. Service technician team
  4. Customer
  5. Service engineer

Answer(s): A,C,D



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