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Free SAP C_C4C14_1811 Exam Braindumps (page: 5)

Page 5 of 39
PDF with 155 Questions

How do you create an assignment for a service technician in SAP Service Cloud?

  1. Use a ticket routing rule
  2. Use SAP Multi-resource Scheduling
  3. Use a time report
  4. Use the Resource Scheduler

Answer(s): D



What can you define when setting up a service contract in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.

  1. Billing milestones
  2. Entitled parts
  3. Usage restrictions
  4. Call-off quantity
  5. Covered objects

Answer(s): B,C,E



What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

  1. 1. Determine Service Categories
    2. Analyze incident categories
    3. Determine SLA
    4. Determine Key Dates
  2. 1. Analyze Incident Categories
    2. Determine Service Categories
    3. Determine Key Dates
    4. Determine SLA
  3. 1. Determine Service Category
    2. Analyze Incident Categories
  4. 3. Determine Key Dates
    4. Determine SLA
  5. 1. Analyze incident categories
    2. Determine Service Categories
    3. Determine SLA
    4. Determine Key Dates

Answer(s): A



Which of the following prepackaged mashups exist for SAP Cloud for customer?

  1. Hotmail
  2. Mind touch
  3. SAP Jam
  4. Google Maps

Answer(s): A,C



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