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SAP C_C4C14_1811 Exam
SAP Certified Application Associate - SAP Service Cloud 1811 (Page 4 )

Updated On: 30-Jan-2026
Page 4 of 32
PDF with 155 Questions

Which field identifies a ticket as relevant for a field service scenario?

  1. Requires work
  2. Scheduling relevant
  3. Service organization
  4. Division

Answer(s): A



A user is assigned two work centers that contain the same view. In the first work center.
The user has unrestricted read and write access. In the second work center, the user had read only access.

Which access rights does the user get for this view in both work centers?

  1. Restricted read and write access
  2. Unrestricted read and write access
  3. Only restricted write access
  4. Only unrestricted write access

Answer(s): B



How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents?
Note: There are 2 correct answers to this question.

  1. They can create a ticket directly from SAP JAM
  2. They can edit Knowledge Base articles in the agent workspace
  3. They can attach Knowledge Base articles to tickets
  4. They can view Knowledge Base group updates in the Feed pane

Answer(s): B,D



Which of the following work center views display maintenance plans created with reference to the respective objects?
Note: There are 2 correct answers to this question.

  1. Installation point
  2. Contract
  3. Customer
  4. Registered product

Answer(s): B,D



Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant?
Note: there are 2 correct answer to this question.

  1. Apply SDK solution
  2. Request new tenants
  3. Upload data using the Mass Data Maintenance Tool
  4. Create Business Roles

Answer(s): A,B



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