SAP C_C4C14_1811 Exam
SAP Certified Application Associate - SAP Service Cloud 1811 (Page 3 )

Updated On: 30-Jan-2026

Which of the following are data migration master data templates?
Note: There are 3 correct answers to this question.

  1. Campaigns
  2. Business configuration
  3. Personal addresses and contacts
  4. Discount list
  5. Account hierarchies

Answer(s): A,C,E



A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the next step the administrator must perform in SAP Cloud for Customer?

  1. Task over the incident
  2. Respond to the requestor
  3. Forward the incident to the provider
  4. Confirm the incident

Answer(s): D



For registered products, counter readings are recorded in which of the following facets?

  1. Measurement
  2. Maintenance plans
  3. Measurement logs
  4. E. Items

Answer(s): C



You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

  1. Product category
  2. Cause category
  3. Incident category
  4. Resolution category

Answer(s): C



Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

  1. Promotion
  2. Activity
  3. Ticket
  4. Campaign

Answer(s): B



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