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SAP C_C4C14_1811 Exam Questions
SAP Certified Application Associate - SAP Service Cloud 1811 (RETIRED) (Page 3 )

Updated On: 27-Apr-2026
Page 3 of 32
PDF with 155 Questions

How do you prepare a ticket distribution rule in SAP Cloud Service?

  1. Create an assignment release run
  2. Define a routing rule
  3. Maintain an activity plan
  4. Set up Live Activity configuration

Answer(s): B



Why do you create a business role?
Note: There are 3 correct answers to this question.

  1. You want to make custom reports available on the home page
  2. You want to perform fine-tuning activities
  3. You want to restrict drop down list values for a specific group of users
  4. You want to set up a maintenance plan
  5. You want to standardize system access

Answer(s): A,E



How can I maintain high data volumes is sap cloud for customers?
Note: there are 2 correct answers to this question.

  1. Use mass data maintenance to download and upload data
  2. Use a custom data migration template to populate data
  3. Use mass data maintenance to correct data directly
  4. Use a standard data migration template to populate data

Answer(s): C,D



What object is used in SAP Multi-resource Scheduling?

  1. Service contract
  2. Internal order
  3. Service order
  4. Demand

Answer(s): D



How can you create a ticket from an active maintenance plan?
Note: There are 2 correct answers to this question.

  1. Automatically using a MDRO
  2. Manually using the Trigger Manual Run option
  3. Automatically using a background job
  4. Automatically using a scheduled workflow

Answer(s): A,B



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