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SAP C_C4H56I_34 Exam
SAP Certified Application Associate - SAP Service Cloud Version 2 (Page 5 )

Updated On: 9-Feb-2026
Page 3 of 17
PDF with 80 Questions

For which objects can you utilize categories in service catalogs?
Note: There are 2 correct answers to this question.

  1. Cases
  2. Phone calls
  3. Registered products
  4. Tasks

Answer(s): A,C



Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub?
Note:
There are 2 correct answers to this question.

  1. Cases
  2. Installed base
  3. Contracts
  4. Calls

Answer(s): A,B



Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant?
Note: There are 2 correct answers to this question.

  1. The administrator must create an initial user in order to log in to the tenant for the first time.
  2. Any test tenant needs to be purchased separately.
  3. The customer will need to provision new tenants through SAP for Me.
  4. The business settings will need to be activated for the tenant.

Answer(s): A,C



Which capability ensures service agents send e-mail responses with the correct corporate branding?

  1. Workflow rules
  2. Autoflow
  3. Determination rules
  4. E-mail templates

Answer(s): D



Which of the following features are available in the adaptation tool?
Note: There are 2 correct answers to this question.

  1. Create a new URL mashup
  2. Add a new button
  3. Change the field label
  4. Add a new field

Answer(s): B,D






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