Free SAP C_C4H56I_34 Exam Questions (page: 6)

Which capability ensures service agents send e-mail responses with the correct corporate branding?

  1. Workflow rules
  2. Autoflow
  3. Determination rules
  4. E-mail templates

Answer(s): D



Which of the following features are available in the adaptation tool?
Note: There are 2 correct answers to this question.

  1. Create a new URL mashup
  2. Add a new button
  3. Change the field label
  4. Add a new field

Answer(s): B,D



Which of the following account types can be used in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

  1. Contacts
  2. Channel partners
  3. Groups
  4. Individual customers

Answer(s): A,D



Which of the following are mandatory attributes when creating a case?
Note: There are 2 correct answers to this question.

  1. Installed base
  2. Status
  3. Subject
  4. Case type

Answer(s): C,D



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