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SAP C_OCM_2503 Exam
SAP Certified Associate - Organizational Change Management (Page 3 )

Updated On: 7-Feb-2026
Page 3 of 17
PDF with 80 Questions

In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard.
Which change management challenge is typical for this phase?

  1. Some project team members have never heard of organizational change management.
  2. Some business users do not adopt the new cloud solution.
  3. Some managers show resistance towards the cloud standard.
  4. Some business departments do not feel well prepared for the go-live.

Answer(s): C

Explanation:

During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect--lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore. Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).



Which advice fosters a successful delivery of change communication activities?
Note: There are 2 correct answers to this question.

  1. Go for a good communication mix.
  2. Don't overcommunicate.
  3. Focus on digital communication channels.
  4. Develop a compelling, comprehensive change story.

Answer(s): A,D

Explanation:

Effective change communication in SAP projects balances reach and clarity. Option A is correct because a mix of channels (e.g., emails, workshops, videos) ensures broad coverage and suits different preferences. Option D is correct as a compelling change story articulates the "why" and "what" of the project, fostering buy-in. Option B is incorrect--while overcommunication can overwhelm, the advice to "not overcommunicate" lacks specificity and isn't a proactive strategy. Option C is also incorrect; over-reliance on digital channels may exclude non-digital users and isn't universally effective.
Extract from SAP OCM Concepts: SAP OCM emphasizes a varied communication approach and a strong narrative to drive engagement (SAP OCM Framework).



What are success factors for the different dimensions of the change management framework?
Note:
There are 3 correct answers to this question.

  1. Regarding change realization, it is important to actively support the business units in the development of a new operating model.
  2. Regarding change strategy, it is important to fulfill the expectations towards change management.
  3. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.
  4. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.
  5. Regarding change communication, it is important to develop a compelling, comprehensive change story.

Answer(s): A,C,D

Explanation:

SAP's OCM framework includes dimensions like realization, leadership, and effectiveness. Option A is correct because change realization involves supporting business units to adopt new models post-

implementation. Option C is correct as change leadership requires ongoing stakeholder management to sustain support. Option D is correct because effectiveness relies on diverse metrics (e.g., adoption rates, satisfaction) to assess impact. Option B is vague and not a specific success factor--meeting expectations is an outcome, not a driver. Option E, while important, is a communication tactic, not a framework-wide success factor.
Extract from SAP OCM Concepts: Success factors in SAP OCM include support for realization, continuous leadership, and robust effectiveness measures (SAP OCM Framework).



What is the difference between the high-level and the detailed change impact analysis?

  1. The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.
  2. The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.
  3. The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.
  4. The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

Answer(s): B

Explanation:

The high-level CIA provides a broad overview, while the detailed CIA dives deeper. Option B is correct because the high-level analysis assesses impacts at a business unit level (e.g., departments affected), while the detailed analysis drills down to specific processes (e.g., order-to-cash changes). Option A is incorrect--both are typically facilitated by the change manager. Option C is incorrect; both analyses consider as-is and to-be states, but the high-level is less granular. Option D is incorrect--high-level CIA occurs in Prepare/Explore, detailed in Explore/Realize, not as specified. Extract from SAP OCM Concepts: High-level CIA is broad and unit-focused, while detailed CIA is process-specific (SAP Activate, OCM Workstream).



What are the key target groups of the learning needs analysis of an SAP project?

  1. Managers and employees
  2. IT team and software providers
  3. Business users and suppliers
  4. Project team and business users

Answer(s): D

Explanation:

The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad--managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect--suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).






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