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Free SD0-302 Exam Braindumps

Which option best describes strategic awareness? Strategic awareness is...

  1. Understanding how IT services contribute to meeting organisational goals
  2. Understanding the intention of the tactical plans of the organisation
  3. Understanding how to acquire knowledge of the organisations operational plans
  4. Understanding the day-to-day goals and objectives of the organisation

Answer(s): A



How can you best demonstrate understanding of your Service Desks strategic responsibilities?

  1. Understand what activities your Service Desk should undertake to support the organizations strategic plans
  2. Advise senior management about your strategic management skills and experience
  3. Provide detailed analyses of the Service Desks activities for the previous year
  4. Provide strategic plans that detail the role of the Service Desk and how it can be utilised to manage all IT Service operations

Answer(s): A



You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?

  1. Take the initiative in all business decisions
  2. Display your acumen through strong judgement and decision making
  3. Always ensure that your opinion is heard at meetings
  4. Delegate as much of your work as possible

Answer(s): B



Which of these options is NOT an objective of financial management?

  1. To ensure that the annual budget for the IT organisation is always reduced
  2. To align IT service costs to business processes
  3. To support the customer and the business by delivering value for money
  4. To understand the cost of providing IT services

Answer(s): A






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