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Free SD0-302 Exam Braindumps (page: 9)

Page 8 of 59
PDF with 232 Questions

Which option best describes the expectations of the Service Desk's users?

  1. They have confidence that the Service Desk is in control of their Incident or Service Request when speaking to a senior team member
  2. Their incident is professionally managed and they receive consistent and courteous service
  3. Their Incidents are resolved very quickly and they are periodically informed of progress
  4. They are provided with good decision data and feedback on all their Incidents

Answer(s): B



You have recently been promoted to Service Desk Manager and you are keen to show how much you wish to succeed in this role.
Which statement best describes some of the skills that will help you to succeed?

  1. Excellent influencing skills, exemplary debating and creative writing skills
  2. A University Degree in Computer Sciences and strong negotiating skills
  3. Strong team building skills, excellent people-management and communication skills
  4. Time management skills excellent technical and analytical skills

Answer(s): C



As a Service Desk Manager, which option best describes one of your key obligations?

  1. Writing and agreeing SLAs
  2. Developing Problem Management across IT
  3. Aligning Service Desk goals with those of the organisation
  4. Ensuring that staff welfare takes overall priority

Answer(s): C



Why is it important to integrate business and IT objectives?

  1. To ensure that IT works towards the same goals as the business
  2. To ensure that the development of IT services is in line with current industry best practice
  3. To give the business confidence in the IT services function
  4. To allow IT to be effectively built into every business area

Answer(s): A






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