QUESTION: 37 Exam Topic: 1, Volume A

Which of these options is a financial management activity?

Showing how calculating user and customer billing demonstrates value for money
Delivering clear benefits from IT services over a one-year period
Accounting for fixed and variable losses in specific problem situations
Understanding how to calculate unit costs for the delivery of service

Answer(s): D

QUESTION: 38 Exam Topic: 1, Volume A

You have been informed that a company merger is planned which will potentially increase the number of supported users by 15 percent.
Why is it important for you to understand the commercial management of the Service Desk?

To reduce Service Desk costs for the new business situation
To determine the impact of proposed services on the IT organisation
To produce regular progress reports on the results of the integration
To manage the professional development of the Service Desk people

Answer(s): B

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QUESTION: 39 Exam Topic: 1, Volume A

Which option is the best description of Return on Investment (ROI)?

It is a method used to calculate the expected lifecycle of a product
It is an assessment of costs and profits
It is an assessment of costs and benefits
It is a method used to determine the percentage of profit to be reinvested

Answer(s): C

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QUESTION: 40 Exam Topic: 1, Volume A

You need to write a business case for your new ITSM software system; which key element is it appropriate to include?

A clear list of potential savings
The impact on board members of not buying the software
An ROI report on the technical and operational benefits
A specification for a CMDB

Answer(s): A

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Free SD0-302 Exam Braindumps (page: 10)

QUESTION: 37 Exam Topic: 1, Volume A

QUESTION: 38 Exam Topic: 1, Volume A

QUESTION: 39 Exam Topic: 1, Volume A

QUESTION: 40 Exam Topic: 1, Volume A