SDI SD0-302 Exam Prep
Service Desk Manager Qualification (Page 9 )

• Deterrent control: The signs warning that people may be filmed can discourage unauthorized or malicious activity. They do not directly stop the action; they influence behavior.
• Detective control: CCTV records or monitors activity so security personnel can identify events or investigate them afterward.

• Preventive: Stops an incident from occurring, such as access control.
• Corrective: Restores systems after an incident.
• Directive: Instructs people to behave in a certain way, such as a security policy.
• Compensating: An alternative control used when the preferred control is not feasible.

• Least privilege: Limits users to only the access necessary for their job.
• Background checks: Help identify potentially risky individuals before employment.
• Separation of duties: Ensures that one person cannot complete a sensitive process alone, reducing fraud and abuse.

• Dark web: A place where leaked credentials may be sold or shared, not usually the original source.
• Threat feeds: Collections of intelligence about threats, not a typical leakage source.
• State actors: A type of attacker, not an accidental corporate disclosure source.
• Vulnerability databases: Track known vulnerabilities, rather than leaked credentials.

1. Install a Cassandra-compatible ODBC driver.
2. Configure a data source name (DSN), if required.
3. In Power BI Desktop, select Get Data > ODBC.
4. Choose the configured DSN and connect.

• Microsoft SQL Server database: Connects to SQL Server, not Cassandra.
• OLE DB: Requires a compatible OLE DB provider; this is not the standard choice for Cassandra in Power BI.
• OData: Requires Cassandra data to be exposed through an OData service, which is not the normal direct connection method.

Recommended process

1. Access each switch’s terminal.
2. Use help to identify available commands.
3. Use the MAC table command, such as:

text 
   show mac-address-table

1. Use VLAN information, such as:

text 
   show vlan

1. Use interface information, such as:

text 
   show ip interface brief

1. Record each device’s:

1. Create a temporary Onboarding OU.
2. Move the new account into it.
3. Move the restrictive SCPs from the organization root to the Production OU.
4. Allow the account to update AWS Config.
5. Move the account into Production after onboarding.

• An SCP attached at the organization root applies to every account and OU beneath it.
• An SCP attached to the Production OU applies only to accounts in that OU.
• Therefore, moving the restrictive SCP from the root to Production temporarily exempts the onboarding account without weakening the policies for existing production accounts.
• Once onboarding is complete, moving the account into Production subjects it to the normal restrictions.

• The listener uses a virtual IP address shared by the availability-group replicas.
• Floating IP, also called Direct Server Return (DSR), allows the SQL Server nodes to respond using the listener’s IP address rather than their individual VM IP addresses.
• This is required for the availability-group listener to function correctly with an Azure internal load balancer.

• Repetitive and time-consuming
• Based on measurable conditions, such as last check-in time
• Easy to automate with alerts, dashboards, or scheduled reports
• Important for ensuring scan coverage

• Assigning custom recommendations usually requires analyst judgment and context.
• Analyzing false positives can sometimes be assisted by automation, but validation often requires human review.
• Rendering an additional executive report increases reporting activity rather than reducing a core operational workload.

• Firewall
• Intrusion prevention and detection
• Antivirus or antimalware
• Web and email filtering
• Virtual private networking (VPN)
• Sometimes content filtering and centralized reporting

• 25 – Traditional SMTP server-to-server mail transfer; often blocked for client submission and not inherently secure.
• 110 – POP3 for receiving email; unencrypted by default.
• 143 – IMAP for accessing email; unencrypted by default.
• 587 – Authenticated email submission and commonly secured with TLS.

• A script of cloud CLI commands: IaC because the commands can be saved, reviewed, versioned, and rerun consistently.
• Manually run curl commands: Not necessarily IaC; they are manual actions unless organized into an automated script.
• A sequence of REST requests passed to an API: Could represent automation, but the wording does not explicitly say they are stored and executed as reusable code.
• Commands entered into a cloud console: Manual operation, not IaC.

• Blue team: Defends systems, monitors activity, and responds to attacks.
• Purple team: Coordinates red- and blue-team activities to improve defenses.
• White team: Oversees or manages the exercise, including rules and scope.

• A is incorrect: Flow Debugger is for debugging Salesforce Flows, not Trust Layer masking.
• B is incomplete/misleading: Requesting audit data may be part of reviewing the results, but collection and storage must first be enabled.
• C is correct: It describes the initial validation step.

DAX 
Previous Year Sales = 
CALCULATE( 
    [Total Sales], 
    PARALLELPERIOD('DATE'[Month], -1, YEAR) 
)

• CALCULATE evaluates [Total Sales] after modifying the filter context.
• PARALLELPERIOD shifts the current date period. -1 moves it backward, and YEAR specifies a one-year shift.
• 'DATE'[Month] is the date column used for the time calculation. In a proper date table, this should be a real date column or an appropriate calendar column—not merely text such as "January".

• No servers or database infrastructure to provision.
• Uses standard SQL.
• Supports formats such as JSON, CSV, Parquet, and ORC.
• You typically define the table structure with AWS Glue Data Catalog or Athena’s own schema definitions.
• Charges are generally based on the amount of data scanned, so partitioning and columnar formats can reduce cost.
• It does not copy the data into a separate database; it reads the files in S3 when you run a query.

• Who owns security risks and decisions
• Who is responsible for implementing controls
• Who reports security performance to management
• How security responsibilities align with business objectives

• B — Compliance with audit requirements: Governance may support compliance, but audit compliance is not its main objective.
• C — Monitoring security incidents: This is an operational security activity, not the central purpose of governance.
• D — Creation of tactical solutions: Governance establishes direction and oversight; tactical solutions belong to management and operational teams.

• Portfolio definition cycle — establishes and maintains the portfolio strategy, objectives, and management framework.
• Portfolio delivery cycle — coordinates and monitors the delivery of change initiatives, ensuring the portfolio remains aligned with strategic objectives and delivers value.

• Practice — a structured area of portfolio management activity, such as risk management or resource management.
• Technique — a method used to perform an activity; it is not the term for portfolio delivery itself.
• Principle — a guiding rule for effective portfolio management.

• Preparing and managing datasets
• Building and training machine-learning models
• Testing and evaluating models
• Deploying models as endpoints for predictions

• Response and resolution time frames
• Availability or uptime requirements
• Performance targets
• Support obligations
• Penalties for failing to meet requirements

• SOW (Statement of Work): Defines the project’s scope, tasks, and deliverables.
• MOA (Memorandum of Agreement): Describes cooperation and responsibilities between parties.
• MOU (Memorandum of Understanding): Records a general mutual understanding, usually without detailed enforceable service targets.

1. Clear principles and boundaries — Employees have freedom, but decisions must remain within clear organizational values, policies and limits.
2. High degree of freedom — Managers are trusted to make decisions rather than seeking continual approval from senior management.
3. Frontline customer responsibility — Customer-facing managers should be empowered to manage customer relationships and respond quickly to needs.
4. Transparent and ethical information — Information should be openly available and used honestly, supporting trust and informed decision-making.

• Microsoft Purview portal: Create and manage sensitivity labels and configure support for sensitivity labels used with Office files in SharePoint and OneDrive.
• SharePoint admin center: Primarily manages SharePoint settings. Older guidance and PowerShell procedures used SharePoint tenant configuration, which can make this question confusing.
• IRM: Concerns Information Rights Management and is a separate protection mechanism; it should not be used to identify the portal for configuring Microsoft Purview sensitivity labels.

• Install unauthorized or unapproved applications
• Access system areas normally restricted
• Add features unavailable in the default software
• Modify the device’s operating system

• SQL injection (SQLi): Attacks databases by inserting malicious SQL commands.
• Cross-site scripting (XSS): Injects malicious scripts into web pages viewed by users.
• Sideloading: Installs an application from outside the official app store, but it does not necessarily remove the phone’s operating-system restrictions.

• CSIRT: A team that responds to and manages security incidents.
• CVSS: A scoring system for rating the severity of vulnerabilities.
• SOAR: A technology platform for automating and coordinating security operations and incident response.

• desktopwidth:i:1280
• desktopheight:i:1024

• Connection information: Controls connection-related settings, not the desktop resolution.
• Scaling plan: Controls when session hosts start, stop, or scale based on demand.
• Session behaviour: Controls behavior such as disconnect or logoff handling.
• Display settings: Specifically controls RDP display properties, making it the appropriate choice.

• Custom domain: miami.weyland.com requires a paid App Service tier; Free and Shared are unsuitable.
• Two instances: Standard supports scaling to multiple instances.
• SSL: Standard includes SSL support.
• 12 GB storage: Basic provides only about 10 GB, so it does not meet the requirement. Standard provides substantially more storage.
• Cost minimization: Standard is the lowest tier among the choices that satisfies all requirements.

• Suspended an operator who correctly refused to use unsafe equipment.
• Rewarded another operator for using the equipment despite the broken safety guard.

• A — Management is not particularly concerned with managing risks.

• B — Employees will perceive that management does not care about health and safety risks.

• C — This factory’s safety record is likely to be poor.

• A — VARIANT "null" values are not the same as SQL NULL values: True

• B — Frequent, single-row DMLs: False

• C — Validate data before loading into the target table: True

• D — Use staging tables to manage MERGE statements: True

• Each Case must follow defined support steps.
• Each step must be completed within a specified time limit.

• Case Escalation Rules: Escalate Cases based mainly on age or criteria; they do not model a complete sequence of service steps.
• Process Builder with Scheduled Actions: Can automate time-based actions but is not the standard framework for Case service-level commitments.
• Omni-Channel Routing: Routes work to agents based on capacity and priority; it does not track Case lifecycle deadlines.

• The message came from the claimed sender (authentication)
• The message was not altered (integrity)
• The sender cannot easily deny sending it (non-repudiation)

• Attackers can send unsigned phishing emails.
• Attackers may compromise a legitimate account and send signed malicious emails.
• Users may still be tricked by a validly signed message.

• Highly polished, organization-wide presentations
• Advanced dashboard design and customization
• Broader business-user distribution and interaction
• Specialized BI governance and modeling features

• The vulnerability scan identifies a vulnerability.
• The administrator verifies that the vulnerability is not present.
• Therefore, the scan produced a false positive.

• True positive: A vulnerability is reported and genuinely exists.
• False negative: A vulnerability exists, but the scan fails to detect it.
• True negative: No vulnerability exists, and the scan correctly reports no issue.

• Document feeder: A scratch, dirt, or debris on the feeder glass or rollers can create a line on every scanned image.
• Pickup rollers: Move paper through the printer; they would not normally create a scanner-only line.
• Corona wire: Affects toner charging and would cause defects on printed output.
• Drum assembly: Also affects printed pages, so faxes and computer print jobs would show the line too.

• D — Managers focus on keeping costs low in the short term to maximise profits.

• E — Managers are given incentives to meet or undercut budgets.

• F — Managers delegate responsibility simply to reduce their workload.

• Deterrent control: The signs warning people they may be filmed discourage unauthorized or malicious behavior. They may prevent incidents by influencing behavior, but their primary purpose is to deter.
• Detective control: The CCTV system monitors and records activity so security personnel can identify suspicious or unauthorized actions.

• Preventive: Blocks or prevents an incident, such as a lock or access-control system.
• Corrective: Fixes or restores systems after an incident.
• Directive: Tells people what they must do, typically through policies or procedures.
• Compensating: Provides an alternative control when the preferred control cannot be used.

• C — Create a form extension and implement validation

• D — Use Chain of Command (CoC) with a form extension class

• Reporting relationships
• Organizational structures
• Leadership styles
• Team maturity
• Individual and group behavior
• Communication and motivation

• Acquire Project Team: Focuses on obtaining the people needed for the project.
• Develop Project Team: Focuses on improving team skills, relationships, and performance.
• Manage Project Team: Focuses on tracking performance, resolving issues, and managing changes within the team.

• C — Before update
• D — Before insert

apex 
trigger AccountTrigger on Account (before insert, before update) { 
    for (Account acct : Trigger.new) { 
        acct.Description = 'Updated automatically'; 
    } 
}

• In after insert and after update, Trigger.new records are read-only.
• Use after triggers when you need the record’s final database Id or want to create/update related records.
• Attempting to change a field directly in an after trigger causes a read-only error.

• Two-part tariff pricing: $10 per unit
• Dual pricing: $20 per unit

Two-part tariff pricing

Dual pricing

• Division X, the seller, is credited with the market price: \(\$20\)
• Division Y, the buyer, is charged the marginal cost: \(\$10\)

1. Open the Offenses tab

1. Open the offense details

1. Review contributing events

1. Analyze the attack chain

1. Investigate the assets

1. Validate and respond