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Free SD0-302 Exam Braindumps (page: 13)

Page 12 of 59
PDF with 232 Questions

A successful project plan will always include:

  1. Stakeholder resources and well defined roles and responsibilities
  2. Co-ordinated resources and costs which are estimated and tracked
  3. Identified deliverables and occasional project meetings and reviews
  4. Multiple dependencies and a documented Project Management methodology

Answer(s): B



As a Service Desk manager you are expected to demonstrate certain behaviours that will help you to help your team meet the commitments you have made on their behalf.
Which of these options best describes one of those behaviors?

  1. Provide hard-hitting feedback on the performance of other teams
  2. Provide effective strategies to ensure rapid promotion for all the team
  3. Explain how and why you monitor and benchmark your teams progress
  4. Explain how and why you monitor individual failures

Answer(s): C



Which of these options should you consider when you need to get your message across in writing?

  1. Write detailed analyses of the facts for every communication
  2. Ensure that you send your audience all the associated documentation
  3. Always use formal business language to ensure compliance
  4. Write with your audiences needs in mind

Answer(s): D



Which of these options would be an appropriate channel of communication to discuss team performance?

  1. A peer-group meeting
  2. An informal discussion by the water cooler
  3. A one-on-one appraisal meeting
  4. A meeting after work in a social setting

Answer(s): A






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