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Free SD0-302 Exam Braindumps (page: 18)

Page 17 of 59
PDF with 232 Questions

You've been asked to look at out-sourcing and off-shoring the Service Desk Which of these options is the most critical to your evaluation?

  1. Sarbanes Oxley
  2. ITIL awareness and compliance
  3. The cost of management
  4. Removing the need to manage people and problems

Answer(s): C



Which of these options would be an advantage you could confidently highlight when recommending outsourcing to your organization?

  1. It will facilitate improved staffing flexibility
  2. It will eliminate staffing problems
  3. It will improve the profitability of the organization
  4. It will improve service performance

Answer(s): A



Which of these options best describes one of the recognised disadvantages of outsourcing?

  1. Responsibility for day-to-day operations is lost
  2. The quality of service received is reduced
  3. The volume of Incidents and Service requests increases
  4. Costs may be higher if the service supply chain is not adequately defined

Answer(s): D



What is the best definition of in-sourcing?

  1. Using a 3rd party to provide services previously provided by your own staff
  2. Bringing a previously out-sourced service back to your organisation
  3. Bringing a 3rd party onto your premises to deliver a service
  4. Bringing contractors onto your premises to deliver certain services

Answer(s): B






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