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Free SD0-302 Exam Braindumps (page: 5)

Page 5 of 59
PDF with 232 Questions

Which statement best describes some of the characteristics of a successful Service Desk?

  1. Measurements are published when the KPIs have been met or exceeded: Service Improvement Programmes are discussed
  2. Satisfaction surveys for both staff and customers are considered superfluous: resource management is reviewed annually
  3. Leadership practices ensure that future direction is clearly laid out: policies are documented, regularly reviewed and monitored
  4. Benchmarking is pencilled in for the next financial cycle: Continual Service Improvement will be discussed at that time

Answer(s): C



Which of these options most closely represents the overall mission of the Service Desk?

  1. to promote the use of self-help tools and drive down support costs
  2. to provide high-quality and consistent user and technical support
  3. to continually improve the quality of IT services
  4. to present the best possible public image to customers and users

Answer(s): B



Typically, what might a vision statement identify for the Service Desk?

  1. Short-term goals
  2. Medium-term objectives
  3. Long-term goals
  4. Ongoing operational objectives

Answer(s): C



What is the purpose of a Service Desk vision statement?

  1. To assist staff in achieving their dream goals in their future careers
  2. To help management see where the Service Desk is going strategically
  3. To keep the Service Desk in the forefront of user minds
  4. To ensure that all staff understand the vision and consistently work towards it

Answer(s): D



Page 5 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
Hi Can you upload the C_HRHFC_2305 exam dumps ? Thanks
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Aindrila commented on July 25, 2023
Can you please share the dumps
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