SDI SD0-302 Exam Prep
Service Desk Manager Qualification (Page 8 )

• Deploy five individual VMs: This does not create a VM scale set.
• Modify Availability Zones or Size settings: These actions do not create the required scale set and add unnecessary steps.
• VM orchestration mode: This is Flexible orchestration, intended for more individually managed VMs and mixed configurations. It is not the best choice for a straightforward group of identical instances.

• Create the field in the CRM on the relevant person records—typically Lead and Contact in Salesforce.
• Give the Marketo Sync User read/write access to the field.

1. Which host originated the infection
2. Whether each other host is clean or infected
3. Which firewall or host logs provide evidence of the infection’s movement

• Find the earliest infection-related event. The host associated with that event is the likely origin.
• Follow the timeline: outbound connections from that host may indicate propagation or command-and-control activity.
• A host receiving suspicious traffic is not automatically infected; look for evidence that it executed or initiated malicious activity.
• A firewall log can show traffic paths, but endpoint logs are usually needed to confirm infection.
• Mark a host clean only when the logs show no indicators of compromise or malicious activity.

• Due diligence: Investigating and evaluating a third party before entering a business relationship.
• Attestation: An independent auditor’s examination and formal report—such as the SOC 2 report itself. The analyst is reviewing the attestation, not performing it.
• Internal audit: Examines the organization’s own processes and controls.
• Penetration testing: Actively tests systems for exploitable vulnerabilities.

• Formatting: May remove file-system references but often leaves recoverable data.
• Degaussing: Uses a magnetic field to erase data, but can damage or make magnetic drives unusable.
• Defragmentation: Rearranges data for performance; it does not securely erase information.

• End-user training: Important for recognizing phishing, but it depends on users consistently making the right decision.
• Installing antivirus rule updates: Helps detect malware, but may not stop phishing links or newly emerging threats.
• Disabling HTML in email content: Can reduce some email-based risks, but it is less practical and comprehensive than filtering web destinations.

• HTTPS: Secure web traffic, not general command-line server administration.
• SNMPv3: Secure network monitoring and management, not interactive server login.
• RDP: Provides graphical remote desktop access. It can be secure, but it is not the direct replacement for Telnet in this scenario.
• SMTP: Used to send email.

• Label applied does not automatically exclude a file from Copilot.
• Encryption/usage rights determine whether Copilot can access the file’s content.
• If the user has no permission under Label2, File3 should be unavailable to Copilot for that user.
• File3’s label might be inherited by derived content only if File3 was actually processed and contributed by an authorized user; it should not be treated as contributing merely because it exists in the source set.

• Amazon SageMaker — charges apply for compute, storage, and other resources used.
• AWS Config — generally charges for configuration recording and rule evaluations.
• Amazon CloudWatch — has a limited free tier, but many metrics, logs, alarms, and API usage can incur charges.

• Security
• Availability
• Processing integrity
• Confidentiality
• Privacy

• Whether controls are suitably designed, and
• Whether they operated effectively over a period of time

• Bronze: Raw ingested data
• Silver: Cleaned, validated, and transformed data
• Gold: Business-level data for analytics, dashboards, and reporting

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• Determine the project budget — Budget development is a separate cost-management activity.
• Develop a communication plan — This belongs to project communications planning, not schedule completion.
• Establish baselines — Baselines are created after the schedule and related plans have been developed and approved. They formally capture the approved plan.

• User2 is in Group1, so CA2 applies.
• CA2 targets Office 365.
• CA2 requires MFA OR an app protection policy.
• User2 has no app protection policy, but if User2 successfully completes MFA, the OR condition is satisfied.
• The device being noncompliant does not matter because CA2 does not require device compliance.
• CA1 applies only to Global Administrators. Unless User2 is also a Global Administrator, CA1 does not apply.

• Suspended an operator who refused to use unsafe equipment.
• Paid another operator a bonus for using it.
• Prioritised short-term productivity over employee safety.

• A — Management is not particularly concerned with managing risks.

• B — Employees will perceive that management does not care about health and safety risks.

• C — The factory’s safety record is likely to be poor.

• Denial-of-service: Prevents users from accessing a service; it does not normally redirect them.
• Social engineering: Manipulates people into taking an action, such as clicking a malicious link, but does not directly alter DNS resolution.
• ARP spoofing: Associates the attacker’s MAC address with another device’s IP address on a local network. It can intercept traffic, but the described website redirection is most specifically DNS poisoning.

• A: Concerns task scheduling and avoiding missed runs, not directly sizing the warehouse.
• B: The amount of data in a stream alone does not reliably determine compute needs; the SQL processing is what matters.
• D: A multi-cluster warehouse addresses concurrency, not the compute size needed for one task execution.

CIMA P3 topics

• IT governance and systems strategy
• Systems development and implementation
• Change and project governance
• Strategic and business risk

• A — Plan for new systems: The committee should help identify and prioritise systems requirements and ensure planned systems support organisational needs.
• D — Consider competitive issues: New information systems may affect Y’s competitive position, service quality and efficiency. These strategic implications should be considered.
• E — Ensure the system meets company goals: This is a key governance responsibility. The committee should ensure the project remains aligned with Y’s objectives and delivers business value.

• B — Develop new systems: Detailed system development should be performed by IT specialists and project teams, not the steering committee.
• C — Manage the project: The project manager should handle day-to-day project management. The steering committee should provide oversight, challenge and key decisions, rather than manage daily activities.

• Active remediation actions role in Microsoft Defender for Endpoint

• Security Reader role in Azure AD/Entra ID

• Security Administrator is broader than necessary because it grants extensive security-management permissions, violating least privilege.
• Compliance Data Administrator is intended for compliance data management, not Defender for Endpoint remediation approvals.

• Crowd-sourced evaluation: Requires recruiting and managing many evaluators.
• Human-worker evaluation: Provides human judgment but requires coordination, labeling instructions, and quality control.
• RLHF: Is a training and alignment process, not simply a low-overhead model comparison method.
• Automatic model evaluation: Quickly evaluates outputs using predefined toxicity or quality metrics with minimal manual effort.

• A — .gitignore: Controls Git tracking; it does not configure Copilot exclusions.
• B — copilot.ignore: This is not the standard GitHub Copilot Business exclusion mechanism.
• D — Renaming files: Adding _no_copilot has no recognized effect.

• A — If there is no demand, there should be no production.

• B — Not all sales equal profit.

• C — Stocking up on inventory is bad for business.

• D — All costs, except materials, are considered fixed.

• E — Departments should operate at full capacity regardless of bottlenecks.

• Business risks
• Potential financial, operational, legal, or reputational impact
• How governance reduces risk to organizational objectives
• How much risk the organization is willing to accept

• C — Before update
• D — Before insert

apex 
trigger AccountTrigger on Account (before insert, before update) { 
    for (Account acct : Trigger.new) { 
        acct.Description = 'Updated automatically'; 
    } 
}

• In after insert and after update, Trigger.new records are read-only.
• Use after triggers when you need the record’s final database Id or want to create/update related records.
• Attempting to change a field directly in an after trigger causes a read-only error.

• The application stores data on Amazon EBS volumes, so the encryption should be applied directly to those volumes.
• EBS encryption uses AWS-managed cryptographic operations and is designed to provide encryption at rest with minimal performance impact.
• The volumes are created during initial deployment, so they can be configured as encrypted when provisioned.

• B: Moving data to an encrypted S3 bucket changes the storage design and does not encrypt the EBS data the application uses.
• C: A custom encryption algorithm adds application overhead and is unnecessary.
• D: Ephemeral disks are temporary storage and can lose data when instances stop or terminate. Encrypting only the AMI’s root volume does not protect data stored elsewhere.

• A — Capacity: The system must handle all current records and anticipated future records. A system that cannot cope with volume will quickly become ineffective.
• C — Accuracy: Academic records are critical, so the new system must be at least as accurate as the existing system and comparable systems. Poor accuracy could cause serious administrative and reputational problems.
• D — Integration: Linking with the university’s financial systems supports consistency and avoids duplicate data entry, especially for registration, deregistration and fee-related transactions.

• B — Parallel running: This is a useful implementation and risk-control technique, but it is not an essential feature of the system itself. It may also be expensive and time-consuming.
• E — Internet access for all information: This creates significant confidentiality and security risks. External access might be needed for selected services, but unrestricted access to all information is not essential and would be inappropriate for student records.

• User1 (user1@contoso.com) — This is an external guest in the Fabrikam tenant. Assuming the guest uses email one-time passcode authentication, Azure AD emails a passcode to user1@contoso.com.
• User2 (user2@outlook.com) — An Outlook.com address can authenticate with a Microsoft account, so Azure AD uses that account’s authentication rather than sending an email OTP. The fact that User2 has never accessed Fabrikam resources does not by itself trigger OTP.
• User3 (user3@fabrikam.com) — This is an internal Fabrikam user, so the user signs in with the organization’s normal credentials and does not receive a guest OTP.

• Containment policy: controls permitted communication during containment.
• Detection/response configuration: determines when containment is initiated.

• Third-party attestation: Provides independent validation, but is typically periodic and performed by an external party.
• Penetration testing: Simulates attacks to identify exploitable vulnerabilities; it does not primarily track compliance.
• Vulnerability scans: Identify technical weaknesses, but do not provide a detailed review of procedures or compliance activities.

DAX 
Sales % of Total = 
DIVIDE( 
    [Total Sales], 
    CALCULATE( 
        [Total Sales], 
        ALLSELECTED(Products) 
    ) 
)

DAX 
Total Sales = 
SUM(Sales[SalesAmount])

Why ALLSELECTED is required

• The numerator, [Total Sales], is evaluated for the current product.
• ALLSELECTED(Products) removes the current product’s visual filter when calculating the denominator.
• It preserves filters applied at the report, page, or slicer level.

Why not ALL(Products)?

DAX 
CALCULATE([Total Sales], ALL(Products))

• FTP — Transfers files using a client/server model and supports authentication. It uses separate control and data connections.
• TFTP — A very simple file-transfer protocol with no authentication and minimal features. Commonly used to transfer router or switch configuration files and IOS images.
• SCP — Securely copies files over SSH. It provides encryption and authentication.
• SFTP — Also transfers files securely through SSH, but provides more file-management capabilities than traditional SCP.
• HTTP/HTTPS — Primarily web protocols, but can also download files; HTTPS encrypts the session.

• TFTP = simple, unauthenticated file transfer
• FTP = file transfer with authentication, but not inherently encrypted
• SCP/SFTP = secure file transfer using SSH

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect some attack traffic, but it is not the primary control for switch-port MAC learning.
• NGFW: Protects at network boundaries but does not directly limit MAC addresses learned on access ports.

• Complex inputs: A queueable job can accept and retain complex data such as Map<Id, Project__c> and List<Account>.
• Callouts: The class should implement both:

apex 
  public class ProjectJob implements Queueable, Database.AllowsCallouts { 
      // execute method 
  }

• Execution confirmation: System.enqueueJob() returns an AsyncApexJob ID. You can use that ID to query job status and confirm whether the job completed successfully.

• @future(callout=true) supports callouts, but future methods have more restrictive parameter types and return no job ID for tracking.
• Database.AllowsCallouts is only an interface that permits callouts; it is not an asynchronous mechanism by itself.
• Schedulable is intended for jobs that run at a scheduled time, not primarily for submitting a long-running asynchronous operation.

1. The specific table — for example, incident
2. The parent table — for example, task
3. The wildcard table — *, which applies broadly

• A is incorrect: Flow Debugger is for debugging Salesforce Flows, not Trust Layer masking.
• B is incomplete/misleading: Requesting audit data may be part of reviewing the results, but collection and storage must first be enabled.
• C is correct: It describes the initial validation step.

1. Open Notepad as Administrator.
2. Open:

1. Remove or correct the line mapping the website to the wrong IP address.
2. Save the file.
3. Optionally run:

cmd 
   ipconfig /flushdns

• Packet capture: Collects and analyzes network traffic; it does not describe the scan type.
• Privilege escalation: Attempts to gain higher permissions after obtaining access.
• System enumeration: Identifies systems, services, or resources, but is not specifically defined by the lack of credentials.
• Passive scan: Observes traffic without actively probing systems. A vulnerability scan is generally an active assessment.

Step 1: Calculate the rights issue price

Step 2: Calculate the number of new shares

Step 3: Calculate the value after the issue and project

• Rights issue proceeds: $21.6m
• Project NPV: $5m

Step 4: Calculate the theoretical ex-rights price

• When the MVP will be defined — the MVP should already be understood sufficiently when assessing the business case.
• What the MVP is — useful information, but not the key requirement tested here.
• That the MVP is the same as project viability — incorrect. The MVP helps test viability; it is not identical to viability itself.

• Note the question number before leaving—for example, Question 38.
• Use the exam’s question navigator or Back/Previous button to return to that number.
• If you close or refresh the page, your position may not be saved, depending on the site. Reopen the page and select the question number again.
• Avoid using the browser’s Back button if it causes the exam page to reload; use the exam’s built-in navigation instead.

• Minimum and maximum values
• Number of distinct values
• NULL information
• Other metadata used for pruning

• LastName: Required.
• FirstName: Optional.
• AccountId: Optional; a Contact may be associated with an Account later or remain private, depending on organization settings.
• Name: A compound display field made from first and last name; it isn’t entered as a separate field.

• Box 1: No — The rule requires user.department to equal Engineering. Engineer does not match, so User1 is not in AU1. Admin1 cannot reset User1’s password.
• Box 2: No — Admin1’s role is scoped to AU1 and cannot manage users outside that AU.
• Box 3: Yes — Admin2 is a Global Administrator and can reset User3’s password.

• Liability accounts (2000–2999) would incorrectly require dimensions, although they should have none.
• Expense accounts (6000–6998) would incorrectly require Customer, which should be optional.
• Account 6999 needs a separate rule because it requires all four dimensions, including Customer.

• 2000–2999: no dimensions
• 4000–4999: Department and Division required; Project and Customer optional
• 6000–6998: Department, Division, and Project required; Customer optional
• 6999: Department, Division, Project, and Customer required

• Azure Cosmos DB is a globally distributed NoSQL database service. It stores and retrieves application data, but it does not provide the complete environment for building, testing, and deploying predictive analytics models.
• Azure Machine Learning is the appropriate service for this requirement. It supports creating experiments, training and testing models, and deploying them for predictions.
• Azure Machine Learning Studio provides the browser-based interface for these tasks.

• Footprinting is reconnaissance used to map an organization’s network, hosts, naming conventions, and services.
• A name such as fshare.int.complia.org suggests an internal file-sharing host (fshare) and an internal naming structure (int).
• This can reveal useful information to an attacker before attempting exploitation.

• ISP-assigned address space: Usually determined through public registration and DNS data, not an internal hostname.
• DNS sinkhole bypass: Would involve avoiding redirected malicious-domain queries.
• Initial access: DNS reconnaissance alone does not compromise the server.
• Data exfiltration: DNS tunneling typically generates many encoded or unusually long subdomain queries, not simply a meaningful internal hostname.

• IaaS: você gerencia a VM e o sistema operacional.
• PaaS: o Azure gerencia a infraestrutura; você se concentra no aplicativo.

• Accept: Acknowledge the risk and take no additional action.
• Transfer: Shift the risk or financial impact to another party, such as through insurance or a contract.
• Mitigate: Reduce the likelihood or impact using controls, such as firewalls, training, or backups.
• Avoid: Eliminate the activity that creates the risk.

• B — The most significant risks are held by SQ.

• C — SQ should recognise the cars as inventory.

• F — SQ recognises revenue when LM sells a car to a third party.

• A: LM does not hold the most significant risks.
• D: LM does not recognise the cars as inventory.
• E: SQ should not recognise revenue when cars are merely delivered to LM.