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Free SD0-302 Exam Braindumps
Service Desk Manager Qualification Questions 101–105 (page: 22)

Updated On: 9-Feb-2026
Page 22 of 48
PDF with 232 Questions

If you were describing the Change Management process to your team, which of the following would be one of the main activities?

  1. Change assessment for impact and risk analysis
  2. Change origination assessment for approval
  3. Change back-out analysis for implementation plans
  4. Change date specification for post-implementation review

Answer(s): A



Which of these options best describes a common benefit of IT Change Management?

  1. It provides a flexible method for approving and analysing Changes
  2. It increases the visibility and communication of downtime
  3. It protects the business environment by minimising disruptions
  4. It prevents forward scheduling of Changes

Answer(s): C



Which of these options is a management metric for IT Change Management?

  1. The number of partial changes
  2. The number of unauthorised changes rejected
  3. The number of unscheduled change requests
  4. The number of rescheduled change requests

Answer(s): D



Which of these options is a requirement of Release Management?

  1. Service Desk involvement in the design and build process of the development lifecycle
  2. Service Desk involvement in the development process so that it can provide appropriate support for new systems
  3. Service Desk involvement in reviewing new system specifications
  4. Service Desk involvement in reviewing project plans

Answer(s): B



Which of these options is part of the Service Desks responsibility in the Release and Deployment Management process?

  1. It works with development teams to ensure services are supported at and beyond launch
  2. It supports development teams in aligning new applications with business needs
  3. It manages the rollout of key application releases
  4. It works with users to ensure they are satisfied with new applications

Answer(s): A



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