Free SD0-302 Exam Braindumps
Service Desk Manager Qualification Questions 106–110 (page: 23)

Updated On: 9-Feb-2026

Which of these options is a key management/operational metric for Release and Deployment Management?

  1. Number of user errors
  2. Number of authorised Changes
  3. Number of back-outs required
  4. Number of implemented Changes

Answer(s): C



Which process is responsible for tracking and reporting the value and ownership of financial assets?

  1. Financial Management for IT Services
  2. IT Service Continuity Management
  3. Information Technology Procurement
  4. Service Asset and Configuration Management

Answer(s): D



What is the Service Desks involvement with the Service Asset and Configuration Management process?

  1. The SACM is the central control mechanism for Problem Management
  2. The SACM is used to support accurate Incident diagnosis
  3. The SACM can be used to help resolve Incidents quickly
  4. The Service Desk creates SACM records to assist in Problem resolution

Answer(s): B



Which of the following is NOT one of the principal Service Asset and Configuration Management activities?

  1. Carrying out asset audits and verifications
  2. Identifying and recording Configuration Items at the appropriate level
  3. Identifying and defining relationship and dependencies between Configuration Items
  4. Identifying the key components in the Configuration Plan

Answer(s): D



Which process supports financial planning, contributes to IT service continuity planning and improves root cause analysis?

  1. Incident Management
  2. Problem Management
  3. Service Asset and Configuration Management
  4. Change Management

Answer(s): C



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