SDI SD0-302 Exam Prep
Service Desk Manager Qualification (Page 6 )

• Default route: 0.0.0.0/0; used only when no more specific route exists.
• Network route: A route covering the destination, such as 10.10.13.0/24.
• Host route: An exact 10.10.13.10/32 entry in the routing table.
• Floating static route: A backup static route with a higher administrative distance.

• CPU: Number of virtual CPUs and, where applicable, CPU reservations.
• Memory: Amount of memory and memory reservations.

• Network interface: Usually configured through the VM or workload networking configuration.
• PCI devices: Specialized hardware and not a standard VM Class resource in this context.
• Storage: Typically selected through storage policies or the VM’s storage configuration.

• Microsoft manages the physical datacenter, hardware, and virtualization.
• You manage the virtual machine’s operating system, installed software, configuration, and data.
• You choose the VM size, storage, networking, and scaling options.

• SaaS: You consume a complete application managed by the provider, such as Microsoft 365.
• PaaS: You deploy applications without managing the underlying operating system or VM infrastructure, such as Azure App Service.

• Partners first log in to the corporate portal, which uses the shared SAML Identity Provider.
• When they select a Salesforce link, the IdP can send a SAML assertion directly to Salesforce.
• Salesforce validates the assertion and grants access to the Partner Community without requiring another login. This is IdP-initiated SSO because authentication begins outside Salesforce.

• SP-initiated SSO starts when Salesforce sends an authentication request to the IdP. That would be appropriate if users began by visiting Salesforce.
• The Web Server and User Agent OAuth flows are for OAuth authorization, not browser-based SAML federation between an IdP and Salesforce.

• Menerjemahkan soal ke bahasa Indonesia.
• Menyebutkan jawaban yang benar.
• Menjelaskan alasan jawaban tersebut.
• Memberi tahu jika kunci jawaban yang tersedia tampaknya keliru.
• Menjelaskan istilah teknis penting dalam soal.

• Products ? OrderHistory: Products is 1, OrderHistory is many (1:*)

• Date ? OrderHistory: Date is 1, OrderHistory is many (1:*)

• terraform apply
• terraform destroy

• Early units show relatively large time savings.
• Later units still take less time, but the reduction becomes progressively smaller.
• The curve therefore becomes flatter as production approaches 256 units.

• B: The reduction is not constant; learning normally diminishes over time.
• C: Time does not reduce at an increasing rate.
• D: A steady state may eventually be reached, but the question concerns the first 255 units while learning is still occurring.

• The load balancer provides the listener’s frontend IP address.
• The active SQL Server node must also respond to that same listener IP.
• Enabling Floating IP allows the listener IP to be preserved and handled correctly by the active replica.
• Without it, SQL connections may be sent to a node that cannot correctly claim the listener address.

• A health probe for the SQL Server port
• A load-balancing rule using the listener port
• Floating IP enabled on that rule

• Root path cost
• Port priority
• Port ID

text 
interface GigabitEthernet0/1 
 spanning-tree vlan 10 port-priority 64

• Interface number: Helps form the port ID but is not normally configured as the preference value.
• VLAN priority: Not used to select a preferred forwarding interface.
• Hello time: Controls how often BPDUs are sent; it does not select a preferred port.

• Smartphones and tablets
• Laptops and workstations
• Other mobile or endpoint computing devices

DAX 
Blue Sales = 
CALCULATE( 
    [Total Sales], 
    KEEPFILTERS('Product'[Color] = "Blue") 
)

• CALCULATE evaluates [Total Sales] after applying an additional filter.
• 'Product'[Color] = "Blue" restricts the calculation to blue products.
• KEEPFILTERS ensures the existing filter context is preserved. For example, filters for year, region, or customer remain active. If Color is already filtered, the blue condition is applied as an intersection rather than replacing the existing filter.
• Avoid ALL, because it removes filters and would not maintain the existing context.

• Maintain head office control: Transfer pricing generally supports decentralisation rather than direct head-office control.
• Establish centralised decision making: This conflicts with divisional autonomy.
• Develop a top-down culture: Transfer pricing is intended to support empowered divisions and goal congruence, not impose purely top-down management.

• A: Knowledge of IT platforms, networks, and methodologies — Useful technical knowledge, but the CISO does not need to be the deepest technical expert.
• C: Regulatory and project management knowledge — Important, but compliance and projects must still support the organization’s broader needs.
• D: Managing people and resources — Essential for execution, but effective management of the wrong security priorities will not produce good results.

• 25 – Traditional SMTP server-to-server mail transfer; often blocked for client submission and not inherently secure.
• 110 – POP3 for receiving email; unencrypted by default.
• 143 – IMAP for accessing email; unencrypted by default.
• 587 – Authenticated email submission and commonly secured with TLS.

• Record changes — a flow can start when a record is updated or otherwise changes.
• Schedules — a flow can run at a specified date/time or on a schedule.
• Record inserts — a flow can start when a new record is created.

• Subflows are reusable flow components called by another flow; they are not normally trigger types.
• Record views do not generally initiate a Flow Designer flow.

• A — Use a custom controller: An Apex class can contain the page’s logic.
• C — Use a standard controller with extensions: The standard controller provides basic CRUD behavior, while an extension adds custom logic.
• E — Use a standard controller: Useful when the page works mainly with one Salesforce object and needs standard functionality.

• A page with no controller for static or controller-free content.
• A custom controller with extensions; extensions are not limited only to standard controllers.

• Custom domains: Supported by Basic and higher tiers.
• Dedicated compute: Basic and Standard use dedicated virtual machine instances; Free and Shared use shared infrastructure.
• Load balancing between instances: Standard provides scaling across multiple instances with load balancing.
• Storage: Standard provides more storage than Basic.
• Cost: Standard is the least expensive option that satisfies all the stated requirements.

• Free/Shared: Use shared compute and have limited features; they don’t meet the dedicated-compute requirement.
• Basic: Provides dedicated compute and custom domains, but does not provide the required Standard-level multi-instance capabilities in the exam’s feature comparison.

• Behavioral and anomaly detection
• Threat intelligence integration
• User and entity behavior analytics
• Automated response actions, often through SOAR integration

• Virus signatures: Associated primarily with antivirus or endpoint protection.
• Security agent deployment: Usually an endpoint-management or EDR function.
• Vulnerability scanning: Typically performed by vulnerability-management tools, though a SIEM may integrate their results.

• Low: Applies system, tenant, and user-based suppressions. Activity from locations commonly used by that user is more likely to be suppressed.
• Medium: Applies system and user suppressions.
• High: Applies only system suppressions, so more unusual-location activity generates alerts.

• The CSV contains the external users’ email addresses.
• The bulk invitation feature supports inviting many guest users in one operation.
• Each invited user becomes a guest account in contoso.com.

• A — Windows 11 with Azure CLI installed: Yes

• D — Chrome OS using Azure Cloud Shell: Yes

• E — Windows 10 with the Azure PowerShell module installed: Yes

• B — Linux with only Azure CLI: No, because the option does not state that PowerShell is installed.
• C — macOS with PowerShell Core only: No, because it does not state that Azure PowerShell modules or Azure CLI are installed.

• A. IDS attack signatures: An IDS primarily detects suspicious network activity; it is not the best control for scanning uploaded documents for malware.
• C. Load balancer: Distributes traffic among servers and improves availability, but does not inspect files for malware.
• D. WAF: Protects web applications against attacks such as SQL injection and command injection. It may help secure the upload function, but malware scanning is the key requirement here.

• Sustainability
• Performance efficiency
• Reliability

• desktopwidth:i:1280
• desktopheight:i:1024

• Connection information: Controls connection-related settings, not the desktop resolution.
• Scaling plan: Controls when session hosts start, stop, or scale based on demand.
• Session behaviour: Controls behavior such as disconnect or logoff handling.
• Display settings: Specifically controls RDP display properties, making it the appropriate choice.

• Allow only approved MAC addresses
• Limit the number of learned addresses
• Shut down or restrict a port when a violation occurs

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect some attack traffic, but it is not the direct control for limiting MAC addresses on switch ports.
• NGFW: Filters routed network traffic, while this attack targets Layer 2 switch behavior.

• Deterrent control: The signs warning people they may be filmed discourage unauthorized or malicious behavior. They may prevent incidents by influencing behavior, but their primary purpose is to deter.
• Detective control: The CCTV system monitors and records activity so security personnel can identify suspicious or unauthorized actions.

• Preventive: Blocks or prevents an incident, such as a lock or access-control system.
• Corrective: Fixes or restores systems after an incident.
• Directive: Tells people what they must do, typically through policies or procedures.
• Compensating: Provides an alternative control when the preferred control cannot be used.

• Group1 — security-enabled: Eligible.
• Group2 — mail-enabled and security-enabled: Eligible because it is still a security group.
• Group3 — Microsoft 365 group: Not eligible for group-based licensing.
• Group4 — Microsoft 365 group, not security-enabled: Not eligible.

• Scale out during the hours when customer traffic is high.
• Scale in during low-demand periods, reducing instance-hours and cost.
• Use scaling policies based on metrics such as CPU utilization or request count.

• Multiple Availability Zones: Improves availability and fault tolerance, but does not automatically reduce cost.
• Placement group: Helps with specialized performance or low-latency requirements, not cost optimization.
• Private subnets: Improve network security, but do not automatically adjust capacity or reduce EC2 usage costs.

• Row counts
• Minimum and maximum values for columns
• Distinct-value information
• Other characteristics used for optimization

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

Why this is correct

• Each user authenticates with their own Google account.
• Google manages the user’s SSH key association.
• IAM controls who can access instances.
• Access can be audited by user identity, so security can determine who accessed a VM.
• Granting the role to a Google group avoids managing permissions individually.

Why the others don’t apply

• A: A shared private key is difficult to distribute securely and cannot reliably identify which employee used it.
• B: Manually collecting and deploying keys on every instance is operationally inefficient and complicates auditing.
• D: A project-wide shared key has the same identity and key-management problems as option A. It also does not provide per-user accountability.

• The connected switch
• The switch’s port/interface
• Device and port descriptions
• Sometimes VLAN or management information

• IKE: Establishes security associations for IPsec VPNs.
• VLAN: Defines logical network segmentation; it does not identify a physical switch port.
• netstat: Displays local network connections and statistics, not the upstream switch and port.

• Authentication: Verifies who the user is.
• Authorization: Determines what the authenticated user is allowed to access.
• Accounting: Records login activity and resource usage.

• CIA: Confidentiality, integrity, and availability—the core security objectives.
• ACL: Access Control List; rules that permit or deny traffic or access.
• PEM: A format and standard commonly associated with encoded certificates and keys.

• Relationship cardinality:

• Filter direction:

• Active versus inactive relationships: only active relationships automatically propagate filters.
• Blank or unmatched values: a fact-table value without a matching dimension row can create the model’s blank/unknown member.
• Uniqueness: the “one” side must contain unique values; duplicate keys generally belong on the “many” side.

1. x = -100
2. -100 < x < 100
3. 100 = x < 1000
4. x = 1000

• -500 ? class 1
• 0 ? class 2
• 100 ? class 3
• 1000 ? class 4

• A: CEO-sponsored formal policy — demonstrates executive support, but sponsorship at one point in time may not sustain commitment.
• B: Security awareness training — primarily improves employee behavior, not senior management commitment.
• C: Periodic alignment reviews — ongoing reviews show that security remains relevant, supports business priorities, and uses resources appropriately.
• D: Senior management signoff on the strategy — useful for governance and accountability, but signoff is generally a one-time event.

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• A. IDS attack signatures: An IDS mainly detects suspicious network traffic. It is not the best control for scanning uploaded documents.
• C. Load balancer: Distributes traffic among servers and can improve availability, but does not specifically detect malware.
• D. WAF: Protects web applications from attacks such as SQL injection and command injection. It may inspect web requests, but malware scanning of PDF files is not its primary function.

1. The original app version exists.
2. You create and publish a new version, so there are now two versions.
3. When you restore the previous version, Power Apps does not delete or overwrite the newer version. Instead, it creates another version based on the restored one.

• Original version
• Newly created and published version
• New version created by the restore operation

• Deterministic approve/reject results
• Strict adherence to predefined rules
• Consistent, reproducible outcomes
• Auditability and regulatory compliance

• Allow the team to identify the causes of delays.
• Encourage improvements to processes, tools, and collaboration.
• Help remove impediments without dictating solutions.
• Protect quality and maintain a sustainable pace.

• A: An impediment log may help track issues, but merely recording them does not resolve the root causes.
• B: Directing teams toward solutions conflicts with the agile principle of a self-managing team.
• C: Adding impediments to the product backlog may delay their resolution and incorrectly treats them as product features.

• Share files with the wrong people
• Use public links unnecessarily
• Fail to classify sensitive data
• Upload data to unauthorized services
• Misunderstand company sharing policies

• A — Step-up authentication: Helps protect administrator accounts, but does not directly address improper file sharing by users.
• C — Password complexity: Helps reduce password attacks, not accidental data disclosure.
• D — Mobile device management: Secures managed mobile devices, but does not directly control file-sharing behavior across the organization.

• NAT traversal: Helps WAN Edge, vSmart, and vManage devices discover how to reach one another through NAT.
• Initial orchestration: Authenticates and introduces devices when they first join the SD-WAN fabric.
• Connection brokering: Provides information that allows devices to form their required control connections, after which the vBond is generally not in the data path.

• WAN Edge: Forwards user traffic and forms secure tunnels.
• vSmart: Controls the overlay control plane and distributes routes and policies.
• vManage: Provides centralized management, configuration, and monitoring.

• Frequency/likelihood = how often or how likely the risk is to occur.
• Severity/impact = how damaging or costly the consequences would be.

• A minor equipment fault occurring frequently may have high frequency but low severity.
• A major cyberattack occurring rarely may have low frequency but high severity.
• A risk that happens often and causes substantial losses has high frequency and high severity.

• A business-hours greeting
• An after-hours greeting
• A holiday greeting

• Weekday evenings/nights
• Saturdays and Sundays

1. Auto attendant 1

1. Auto attendant 2

• Two-part tariff pricing: $10 per unit
• Dual pricing: $20 per unit

Two-part tariff pricing

Dual pricing

• Division X, the seller, is credited with the market price: \(\$20\)
• Division Y, the buyer, is charged the marginal cost: \(\$10\)

• Customers may boycott V’s products.
• Supermarket customers may stop buying from V.
• Investors may view V as having higher legal, ethical and reputational risk.
• V could face fines, lawsuits, contract losses and higher costs.
• Expected future profits may fall.