QUESTION: 73

Which of the following best describes how the CSM application uses the Asset table?

CSM uses the Product table instead of the ITSM Asset table
CSM uses the Product Model table instead of the ITSM Asset table
ServiceNow uses the same Asset table for both CSM and ITSM, however CSM has a different subset of fields
Because CSM Assets are managed differently from ITSM Assets ServiceNow uses different Asset Tables for CSM than it does for ITSM

Answer(s): C

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer. Given this scenario, what is the chronological order of case states used to manage this case?