CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ServiceNow®
  5. CIS-CSM

Free CIS-CSM Exam Braindumps (page: 3)

Page 3 of 57
PDF with 241 Questions

What do blue circles in the timeline of a case form represent?

  1. Note
  2. State
  3. Activity
  4. Comment

Answer(s): B



Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

  1. Case Escalation
  2. Case State
  3. Case Categorization
  4. Case Prioritization

Answer(s): C,D



Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

  1. Apply Role by Customer
  2. Auto Assessment
  3. Change Update to Close
  4. Update Case Entitlement

Answer(s): B,D



What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

  1. Define the Business Pain Points
  2. Provide consistent service to customers
  3. Have a clear understanding of the use cases
  4. Define the number of hours needed to develop the associated requirements
  5. Implementation is only as good as the underlying process

Answer(s): A,B,C,E



Page 3 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
upvote

Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote