QUESTION: 17

For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

In the event rule, set the Severity to 0
In the alert rule, set the Severity to 0
In the alert rule, set the Severity to -1
In the event rule, set the Severity to -1

Answer(s): A

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

The support agent does not have the evt_mgmt_user role.
The support agent only has the evt_mgmt_admin role.
The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

Answer(s): A

Reference:

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/eventmanagement/task/t_EMResolveCloseIncidentAlert.html

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QUESTION: 19

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

Answer(s): B,D

Reference:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configurationmanagement/concept/c_CIRelationships.html

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QUESTION: 20

What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations
CI Relation Types
CI Identifiers
Process to CI Type Mapping
CI Class Manager

Answer(s): E

Reference:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configurationmanagement/concept/c_CMDBClassifications.html

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QUESTION: 17

QUESTION: 18

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QUESTION: 20

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