Agents and managers cannot create knowledge articles from Community questions.
Answer(s): B
Information about a customer’s service contract is found in Knowledge.
Answer(s): A
From what places in SN can an agent create a case? (Choose three.)
Answer(s): A,B,C
What are the conditions that matching rules are based on? (Choose two.)
Answer(s): A,D
Matching rules enhance assignment capability by.
Answer(s): D
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