ServiceNow CIS-FSM Exam
Certified Implementation Specialist - Field Service Management (Page 4 )

Updated On: 11-Jan-2026

How are dispatch groups that can be selected from work order tasks filtered?

  1. By Manager
  2. By Location coverage
  3. By Group type
  4. By Group members

Answer(s): B



Agents and managers cannot create knowledge articles from Community questions.

  1. True
  2. False

Answer(s): B



Information about a customer’s service contract is found in Knowledge.

  1. False
  2. True

Answer(s): A



From what places in SN can an agent create a case? (Choose three.)

  1. Customer Service Application
  2. Contact
  3. Account
  4. Chat

Answer(s): A,B,C



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