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Free CIS-FSM Exam Braindumps (page: 4)

Page 3 of 16
PDF with 86 Questions

What are the conditions that matching rules are based on? (Choose two.)

  1. Agent resources best suited to work on a case
  2. Specific routing rules
  3. Filters set up in advanced work assignment
  4. Specific case attributes

Answer(s): A,D



Matching rules enhance assignment capability by.

  1. Matching best agent by availability
  2. Providing dynamic matching of cases to groups or individuals
  3. Determining if account is a customer or partner
  4. Matching best agent by skill

Answer(s): D



Special Handling Notes can apply to which one of the following based on specific attributes?

  1. Domain
  2. Contact
  3. Holiday
  4. VIP

Answer(s): B



Predictive Intelligence improves Case management by:

  1. Predicting what values should have gone into empty fields in historical records
  2. Reducing the number of records needed to accurately predict a value
  3. Replacing legacy routing rules
  4. Predicting Case values without manual intervention

Answer(s): D






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