QUESTION: 9

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Revert normalization results
Create and delete asset records
Create purchase orders
Create flows
Import assets
Add Service Catalog entries

Answer(s): A,B,E,F

Explanation:

According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
Create, read, update, and delete hardware asset records Import hardware assets from external sources
Revert normalization results for hardware assets
Add hardware assets to the Service Catalog
These permissions correspond to the options A, B, E, and F in the question. The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents.

Reference:

Hardware Asset Management
Hardware Asset Management roles and permissions

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QUESTION: 10

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

Financial
Lifecycle
Contractual
Operational
Relationship

Answer(s): D,E

Explanation:

Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor. Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.

Reference:

3: Asset and CI management - Product Documentation: San Diego - ServiceNow
2: What is the difference between an Asset and a Configuration Item?
1: [ITIL 4 Foundation] IT Assets vs.
Configuration Items (CI's) - CertiBanks

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QUESTION: 11

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Manage its procurement, maintenance, or retirement
Track its operational information
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts
Know its relationships to other assets in the CMDB

Answer(s): A,C,D

Explanation:

To find the answer, I searched for "ServiceNow Hardware Asset Management IT asset vs. CI" using my search_web tool.

I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.
I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service.
I also learned that an IT asset is often a CI, but not all CIs are IT assets. Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
Manage its procurement, maintenance, or retirement
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management.
The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management.

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QUESTION: 12

Which of the following are considered assets? (Choose three.)

Facilities
Contracts
Hardware
Software entitlements
Software distributions

Answer(s): A,C,D

Explanation:

According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings. Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.

Reference:

Asset and configuration item (CI) management - ServiceNow

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Free CIS-HAM Exam Braindumps (page: 3)

QUESTION: 9

Explanation:

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QUESTION: 10

Explanation:

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QUESTION: 11

Explanation:

QUESTION: 12

Explanation:

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