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Certified Implementation Specialist – Hardware Asset Management Questions 41–45 (page: 10)

Updated On: 10-Feb-2026

How does an end user determine what consumables they have consumed?

  1. Navigate to Self-Service > My Consumables
  2. Navigate to Self-Service > My Assets
  3. Navigate to Asset > Hardware Asset Dashboard
  4. Navigate to Self-Service > My Hardware Asset Dashboard

Answer(s): B



When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

  1. Each asset should be listed as a transfer order line on the transfer order
  2. Each asset should be listed in a transfer order task on the transfer order
  3. Each asset should be listed as a transfer order line on the transfer order task
  4. Each asset should be listed in an individual transfer order

Answer(s): A



What happens to the associated assets when you cancel a transfer order line on a transfer order?

  1. The asset(s) on the order line are released, but their state remains Pre-allocated
  2. The asset(s) on the order line are released and they can be attached to another transfer order
  3. All assets on the transfer order are released, but their state remains Pre-allocated
  4. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
  5. All assets on the transfer order are released and they can be attached to another transfer order

Answer(s): B

Explanation:

A transfer order is a document that records the movement of assets from one location to another. A transfer order line is a record that specifies the quantity and type of assets to be transferred.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available.
The released assets can then be attached to another transfer order or used for other purposes.


Reference:

Transfer orders - Product Documentation: Rome - ServiceNow



When transferring non-consumable assets between stockrooms, how must they be transferred?

  1. In sets of two items
  2. No more than 10% of the source stockroom's inventory
  3. As a single entity with a quantity of one
  4. In groups of ten items

Answer(s): C

Explanation:

According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation: "Non- consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one.


Reference:

Hardware Asset Management documentation
What is Hardware Asset Management?



When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

  1. Certificate of discharge
  2. Certificate of decommission
  3. Certificate of destruction
  4. Certificate of disposal
  5. Certificate of retirement

Answer(s): D

Explanation:

When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person. A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements.


Reference:

1: Hardware Asset Disposal



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