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ServiceNow CIS-HAM Exam
Certified Implementation Specialist – Hardware Asset Management (Page 4 )

Updated On: 12-Feb-2026
Page 4 of 38
PDF with 203 Questions

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

  1. Manage its procurement, maintenance, or retirement
  2. Track its operational information
  3. Track its monetary value or costs
  4. Manage its associated license, warranty, or lease contracts
  5. Know its relationships to other assets in the CMDB

Answer(s): A,C,D

Explanation:

To find the answer, I searched for "ServiceNow Hardware Asset Management IT asset vs. CI" using my search_web tool.

I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.
I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service.
I also learned that an IT asset is often a CI, but not all CIs are IT assets. Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
Manage its procurement, maintenance, or retirement
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management.
The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management.



Which of the following are considered assets? (Choose three.)

  1. Facilities
  2. Contracts
  3. Hardware
  4. Software entitlements
  5. Software distributions

Answer(s): A,C,D

Explanation:

According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings. Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.


Reference:

Asset and configuration item (CI) management - ServiceNow



What is the default display name for an asset?

  1. An automatically generated combination of serial number and model category
  2. An automatically generated combination of asset tag and model
  3. An automatically generated combination of serial number and model
  4. An automatically generated combination of asset tag and model category

Answer(s): C



What is the default state of a newly created asset?

  1. In use
  2. Consumed
  3. On order
  4. In stock

Answer(s): A



What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

  1. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
  2. Unrecognized data doesn't get sent to the ServiceNow Content Service
  3. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
  4. Customer doesn't receive Content Library updates

Answer(s): A,B,C,D

Explanation:

A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models. Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models. This may result in lower software recognition rates and less accurate asset inventory and compliance reports12
B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models. The customer still receives automatic content updates for those models that are not opted out12 C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data. The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13
D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition. However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12


Reference:

1: Software Asset Management Content Service
2: Content Library for IT Asset

Management - ServiceNow
3: Software Asset Management Content Service security






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