QUESTION: 57

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

HR Admin [sn_hr_core.admin]
HR Basic [sn_hr_core.basic]
KB Reader [sn_hr_core.kb_reader]
KB Writer [sn_hr_core.kb_writer]

Answer(s): D

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QUESTION: 58

In which module can the HR admin manage the HR email address for incoming HR requests?

HR Administration > Email Administration
System Properties > Email Setup
System Properties > Email Properties
HR Administration > Properties

Answer(s): D

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QUESTION: 59

In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

Twice per day using a scheduled job
Every 6 hours using a scheduled job
Once a day using a scheduled job
Immediately

Answer(s): D

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QUESTION: 60

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?

An Assignment Rule creates a list of possible assignees
A Matching Rule assigns the Case to a group
The Case must be manually assigned
An Assignment Rule assigns the Case to a group

Answer(s): D

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QUESTION: 57

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QUESTION: 60