ServiceNow CIS-HR Exam
Certified Implementation Specialist - Human Resources (Page 5 )

Updated On: 30-Jan-2026

A customer using Lifecycle Events Enterprise has configured their onboarding process. Now, management has tasked the HR Admin with creating a way to back out onboarding work in case the new employee decides not to join the company.
Which of these is the best method to use to reverse work already performed as part of this Lifecycle Event?

  1. Check the “allow blackout” box on each of the activities
  2. Configure a new Lifecycle Event with the necessary activities
  3. Configure the rescind activity set with the necessary activities
  4. Check the “allow blackout” box on each of the activity sets

Answer(s): C



If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record?

  1. No additional configurations are needed
  2. More than one group must be added to the Groups list
  3. At least one HR Service must be selected for the Services list
  4. An Applies when condition must be created for each Service

Answer(s): C



If an HR Document must be manually generated for an HR Case, who is able to generate the document from the Case record?

  1. Only an HR Admin can generate Documents from a Case
  2. Any HR professional can generate the Document, even if they are not assigned to the Case
  3. Only the assigned to person can manually generate Documents from a Case
  4. Only the Manager of the assignment group can generate the Document

Answer(s): C



How can HR Tasks be marked as optional?

  1. Set Optional to True on the HR Task Template
  2. Set Optional to True on the Activity Set
  3. Tasks cannot be optional
  4. Set Optional to True on the HR Case form

Answer(s): A



What are the major HR Service Catalog components? (Choose four.)

  1. HR Template
  2. Assignment Group
  3. HR Catalog Item
  4. Matching Rule
  5. Record Producer
  6. HR Service
  7. HR Profile

Answer(s): A,C,E,F



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