CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ServiceNow®
  5. CTA

Free CTA Exam Braindumps (page: 4)

Page 3 of 13
PDF with 47 Questions

A new project request requires quick implementation but involves portfolio realignment. As an IT leader, who should you consult to prioritize this demand?

  1. Demand Board
  2. Executive Steering Board
  3. Program Steering Committee
  4. Technical Governance Board

Answer(s): B

Explanation:

In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:

Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.
Why not the other options?

A . Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.
C . Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.
D . Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.


Reference:

ITIL 4 framework, General IT governance best practices



Under technical governance policies, what does environmental management in ServiceNow primarily define?

  1. Instance structure
  2. Data ownership
  3. User access policies
  4. Application customization

Answer(s): A

Explanation:

In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:

Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other. Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?

B . Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C . User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D . Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.


Reference:

ServiceNow platform documentation, ITIL 4 framework



What benefits does effective testing provide?
Choose 3 answers

  1. Ensures compliance with industry standards
  2. Conforms to specifications as defined in stories
  3. Enhances overall system performance
  4. Validates new functionality without introducing regressions
  5. Identifies defects early in the development process

Answer(s): B,D,E

Explanation:

Effective testing provides several key benefits:

B . Conforms to specifications as defined in stories: Testing ensures that the developed software meets the requirements and acceptance criteria outlined in user stories or other requirement documents.
D . Validates new functionality without introducing regressions: Testing verifies that new features or changes work as expected and do not negatively impact existing functionality (regressions).

E . Identifies defects early in the development process: The earlier defects are found, the cheaper and easier they are to fix. Testing helps identify issues early in the development lifecycle.

Why not the other options?

A . Ensures compliance with industry standards: While testing can help with compliance, it's not the primary goal. Compliance often involves specific audits and assessments. C . Enhances overall system performance: Performance testing is a specific type of testing that focuses on system performance, but it's not a general benefit of all testing.


Reference:

Software testing best practices, ISTQB Foundation Level syllabus



What aspect of software is evaluated during non-functional testing?

  1. Specific behaviors and outputs of the system.
  2. The way a system operates and meets user expectations.
  3. The creation of records and setting field values.
  4. Functional requirements outlined in the design document.

Answer(s): B

Explanation:

Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:

Performance: Response times, load handling, scalability Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?

A . Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C . The creation of records and setting field values: This is a specific functional aspect of the system. D . Functional requirements outlined in the design document: These are tested during functional testing.


Reference:

Software testing best practices, ISTQB Foundation Level syllabus






Post your Comments and Discuss ServiceNow® CTA exam with other Community members: