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Free CCNT Exam Braindumps
TIA Convergent Network Technologies Questions 216–220 (page: 45)

Updated On: 9-Feb-2026
Page 45 of 213
PDF with 1057 Questions

What does CTI involve?

  1. Connecting a single workstation or a LAN server to a telephone switch so that the computer can manage voice calls.
  2. Connecting telephones to computers in order to transfer data.
  3. Integrating computers, modems, and fax equipment on the same telephone line.
  4. Integrating telephone switching to accommodate data and voice on the same lines.

Answer(s): A



Which of the following statements most accurately describes predictive dialing?

  1. This system is programmed to dial numbers and connect the called party to a telephone services representative.
  2. This system answers a company's telephones.
  3. This system translates spoken language into data for entry in computer databases and other applications.
  4. This system manages incoming telephone calls to route them to the appropriate service representative.
  5. Answer pending.

Answer(s): E



Which CTI component answers a company's telephones, prompts the caller to enter an extension, and rings that extension?

  1. ACD
  2. Auto-attendant
  3. Interactive voice
  4. Voice mail
  5. Answer pending.

Answer(s): E



What does a predictive dialer do?

  1. Places outgoing calls automatically using numbers extracted from a database
  2. Predicts who is going to call next
  3. Spreads the incoming calls evenly among the agents
  4. None of the above

Answer(s): A



Which of the following applications is enabled by simultaneous voice-data?

  1. Fax-on-demand
  2. Videoconferencing
  3. Database look-up
  4. Text-to-speech

Answer(s): B



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