Free CCNT Exam braindumps download (CCNT exam dumps Free)

Which of the following steps in application-based routing is out of sequence?

STEP 1: A call comes into a call center carrying either ANI (automatic number identification) or calling line ID (CLID).
STEP 2: The switch reads the calling number.
STEP 3: The computer sends the switch instructions on what to do with the call.
STEP 4: The computer does a database lookup.
Answer pending.

Answer(s): E

How does a predictive dialer function?

It dials numbers randomly and repetitively, so it keeps dialing until a particular line is available.
It dials numbers randomly.
Makes outgoing telephone calls based on information accessed from a database.
It is a good application for a catalog company that answers hundreds of calls an hour.
Answer pending.

Answer(s): E

Computer-telephone integration turns telephones into:

Sophisticated communications monitors.
Complex computer terminals.
Simple access devices.
Virtual "terminals" that callers use to send and receive information and instructions.
Answer pending.

Answer(s): E

Which CTI application can give callers specific information based on the unique information the callers enter?

Answer(s): B

Which system broadcasts short pieces of information based on digits the caller enters via a telephone touch pad?

Answer(s): E

Free CCNT Exam Braindumps TIA Convergent Network Technologies Questions 226–230 (page: 47)