QUESTION: 5

The following error is seen on the AirWatch Cloud Connector (ACC) logging:

Which connectivity should be investigated to restore ACC functionality?

From ACC to AWCM
From the Active Directory Server to the ACC
From AWCM to the Active Directory Server
From the ACC to the Active Directory server

Answer(s): D

Explanation:

The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.

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QUESTION: 6

An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic working previously.

Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?

VMware Tunnel
VMware Workspace ONE Intelligent Android Hub
AirWatch Cloud Connector
Unified Access Gateway

Answer(s): C

Explanation:

According to the Device enrollment issues with Workspace ONE article3, one of the possible causes of enrollment failure is that the ACC service is not working properly or cannot communicate with the directory service. The administrator can review the ACC logs and test the connection to verify if there are any errors or issues with the ACC service or configuration.

The logs that the administrator should review to begin troubleshooting the Android directory account enrollment issue are AirWatch Cloud Connector (ACC) logs. The ACC is responsible for integrating Workspace ONE UEM with directory services such as Active Directory or LDAP. If the administrator is unable to enroll Android devices with directory accounts, it could indicate that there is a problem with the ACC configuration, connectivity, or synchronization. The administrator should review the ACC logs to identify and troubleshoot the root cause of the issue3.

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QUESTION: 7

A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 20VT6 as its email infrastructure.
Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.
Which statement describes the possible root cause of this issue?

The Secure Email Gateway server is unable to connect to the Exchange server.
The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)
There is an email compliance policy restricting email access to only Android devices.
The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API

Answer(s): A

Explanation:

The possible root cause of this issue is that the Secure Email Gateway server is unable to connect to the Exchange server. This could be due to network issues, firewall settings, or authentication problems. If the Secure Email Gateway server cannot communicate with the Exchange server, it will not be able to deliver email to the newly enrolled devices. The previously enrolled devices may still be able to receive email because they have cached credentials or sessions with the Exchange server.

The users who reported this issue are able to access their email through OWA on their computers because OWA does not rely on the Secure Email Gateway server.

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QUESTION: 8

An organization has introduced a complex password requirement on enrolled mobile devices. This has also caused a significant increase in the help desk's ticket load around password resets for mobile devices. The organization needs to curb these requests and allow users, once authenticated, to resolve their own device passcode issues
Which service can help meet this goal?

Device Management Console
Self-Service Portal
SQLCMD
AWCM

Answer(s): B

Explanation:

The service that can help meet this goal is the Self-Service Portal. The Self-Service Portal is a web- based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll1. Users can also reset their device passcode through the Self-Service Portal, which can reduce the number of help desk tickets and improve user satisfaction2.

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QUESTION: 5

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QUESTION: 7

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QUESTION: 8

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