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Free CSCP Exam Braindumps (page: 18)

Page 17 of 180
PDF with 719 Questions

A company's decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

  1. Internal rate of return (IRR)
  2. Lifetime customer value (LCV)
  3. Net present value (NPV)
  4. Return on investment (ROI)

Answer(s): B



Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

  1. Reducing the size of the sales force by automating activities
  2. Gaining a better understanding of customer requirements
  3. Implementing automated inter-organizational processes
  4. Focusing sales efforts on the most profitable customers

Answer(s): B



A main benefit of using customer relationship management (CRM) is:

  1. maximization of on-time delivery.
  2. minimization of product returns.
  3. identification of customers with high lifetime value.
  4. finding new markets for existing products and services.

Answer(s): C



Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

  1. Production equipment productivity
  2. Net asset turns
  3. Value-added productivity per employee
  4. Upside flexibility

Answer(s): B






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