Free SVC-19A Exam Braindumps
Apple Service Fundamentals Exam Questions 21–25 (page: 6)

Updated On: 9-Feb-2026

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

  1. The device has two-factor authentication turned on.
  2. The device is powered off.
  3. The device is updated to latest iOS.
  4. The device is connected to a power source.
  5. The device's screen is locked.

Answer(s): D,E


Reference:

https://support.apple.com/en-us/HT203977



Which of the following types of data are backed up to iCloud? (Choose two.)

  1. Touch ID Settings
  2. Device Settings
  3. Messages
  4. Apple Pay information and settings
  5. iCloud Music Library

Answer(s): B,C



Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

  1. Clean ESD mats regularly.
  2. Apply a display protective cover on top of physically damaged displays.
  3. Avoid synthetic materials into the work area.
  4. Use a battery cover whenever the case is removed from the device.
  5. Discard used screws.

Answer(s): A,C



Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

  1. Open System Preferences, click iCloud, and verify that the account is signed in.
  2. Click the Apple menu, select Apple ID, and ensure that Lew’s Apple ID is listed.
  3. Open the Apple ID pane in System Preferences.
  4. Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

Answer(s): A


Reference:

https://appletoolbox.com/how-to-sign-in-and-sign-out-of-icloud-on-macos-catalina/



Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customerinstallable parts.”

Which of the following is the correct response to this statement?

  1. Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
  2. Customers are more likely to understand ESD precautions than technicians are.
  3. Customers replace far fewer parts than service technicians.
  4. Customers are more careful because it is their own device.

Answer(s): C


Reference:

https://books.google.com.pk/books?id=2KIKOEwqk-QC&pg=PA93&lpg=PA93&dq=Customers+replace+far+fewer+parts+than+service+technicians&source=bl&ots=Xwepq6PHU3&sig=ACfU3U3JosmD4bmO9ltKvOviy565rh32Sw&hl=en&sa=X&ved=2ahUKEwjhrtzq17_nAhWNxYUKHV7RCeEQ6AEwDHoECAwQAQ#v=onepage&q=Customers%20replace%20far%20fewer%20parts%20than%20service%20technicians&f=false



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