Free SVC-19A Exam Braindumps
Apple Service Fundamentals Exam Questions 26–30 (page: 7)

Updated On: 9-Feb-2026

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information. Which of the following is the correct statement about his situation?

  1. Tony will have to purchase an iTunes gift card before he can setup his Apple ID.
  2. Tony will have to use a bank account and routing number to setup his Apple ID.
  3. Tony can create an Apple ID in iTunes without a credit card or other payment method.
  4. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

Answer(s): C


Reference:

https://support.apple.com/en-us/HT204034



How do you access Control Center from the home screen on an iPhone 8?

  1. Swipe from left to right.
  2. Swipe up from the bottom of the screen.
  3. Swipe from right to left.
  4. Swipe down from the top of the screen.

Answer(s): B


Reference:

https://www.imore.com/control-center



When evaluating an issue, which of the following is an empathetic and supportive closed QUESTION: about updating software on an iOS device?

  1. You do know you should always update your software, correct?
  2. How to update your software is in the iPhone User’s guide, why didn't you read it before using this phone?
  3. I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?
  4. Updating your software is extremely easy, why haven’t you done so?

Answer(s): C



Which of the following summarizes a customer's concerns without simply repeating what the customer said?

  1. evaluating
  2. listening
  3. reflecting
  4. parroting

Answer(s): C


Reference:

https://www.counsellingconnection.com/index.php/2009/07/21/encouragers-paraphrasing-and-summarising/



Which of the following expresses empathy rather than sympathy?

  1. I feel so sorry for you. I bet you feel disappointed.
  2. Poor you! You must feel awful.
  3. Oh, what a pity! This must make you feel disappointed.
  4. I am sorry this happened to you. I can see why you may be disappointed

Answer(s): D



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