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ASQ CMQ-OE Exam Questions
Certified Manager of Quality/Organizational Excellence (Page 4 )

Updated On: 24-Feb-2026
Page 4 of 36
PDF with 726 Questions

Which of the following are good reasons for including workforce personnel on project teams?

I) Provide subject matter expertise.
II) Reduce the upper management time commitment.
III) Increase worker participation in the improvement process.
IV) Reduce the direct-labor allocation on over-budget product lines.

  1. I and III only
  2. II and IV only
  3. I, III, and IV only
  4. I, II, III, and IV

Answer(s): A



Which of the following best describes the differences between crossfunctional and matrix organizations?

  1. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
  2. Cross-functionals are often temporary, whereas matrices are permanent.
  3. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
  4. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

Answer(s): A



Empowerment can be characterized by each of the following statements except:

  1. Employees are able to operate in a state of self-control.
  2. A partnership is formed between employees and management.
  3. Employees are able to make decisions affecting their work.
  4. Management relinquishes responsibility to employees.

Answer(s): D



In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package.
You believe that the one sold by your former employer best meets the criteri a. You should:

  1. State that you can not participate in the selection process because of your potential bias.
  2. Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.
  3. Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.
  4. Select another statistical software package to avoid any possible perception of bias.

Answer(s): B



A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem.
Which of the following is the least important criterion for selecting the two representatives?

  1. Strong interpersonal skills
  2. Problem-solving skills
  3. Negotiation skills
  4. Knowledge of the customer 's product

Answer(s): D






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