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Free CMQ-OE Exam Braindumps
Certified Manager of Quality/Organizational Excellence Questions 21–25 (page: 6)

Updated On: 10-Feb-2026
Page 6 of 36
PDF with 787 Questions

A facilitator notices that the team jumps to conclusions after only one or two members have stated their opinion. The facilitator should:

  1. Tell the team to have a nonbinding vote before beginning a discussion, which will make each person's view apparent.
  2. Ask the team to fill out a questionnaire rating themselves on effective group process.
  3. Tell the quiet members they need to speak out.
  4. Ask what the impact will be on the team if they don't adequately discuss issues.

Answer(s): D



A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization.
Which of the following actions by top management would be most useful at the beginning of the process of change?

  1. Change the reward system.
  2. Create a new position with the title "preventive action coordinator."
  3. Reorganize into "small business units" that have a line of sight for quality problems.
  4. Define, communicate, and demonstrate proactive quality behaviors.

Answer(s): D



A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to attend their next meeting. The sponsor should:

  1. Decline, since the team needs to own the process.
  2. Attend with a clear vision of the importance of the project.
  3. Try to identify resisting forces before attending the meeting.
  4. Attend and communicate a sense of urgency.

Answer(s): B



Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical.

  1. Deliverables were completed on time, but project incurred a one percent cost overrun.
  2. Project team worked well together and worked hard but lacked sufficient resources to complete
    project on time and within budget.
  3. Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty.
  4. Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value.

Answer(s): A



As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance.
Which of the following is true?

  1. The company will see increased enthusiasm for their TQM efforts.
  2. Management should ensure that the TQM effort also taps intrinsic motivation.
  3. The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
  4. Quality to the customer may drop as improvement efforts become more focused on financial results.

Answer(s): B



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