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CSSBB Certified Six Sigma Black Belt Questions 11–15 (page: 4)

Updated On: 10-Feb-2026

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QUESTION: 11

George is an employee of Black, Inc. John is George’s internal customer. Which statement is true?

John is employed by Black, Inc.
John is employed by another company that supplies material to Black, Inc.
John is employed by a company that purchases material from black, Inc.
John is employed by another company that has a fiduciary agreement with Black, Inc.
John is employed by another company as an internal auditor.

Answer(s): A

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QUESTION: 12

.
A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by:

seeking ideas for improvement from all stakeholders
researching cycle times for similar processes within the organization
obtaining accurate cycle times for the process as it currently runs
benchmarking similar processes outside the organization

Answer(s): C

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QUESTION: 13

Customer segmentation refers to:

dividing a particular customer into parts that are more easily understood
grouping customers by one or more criteria
maintaining secure customer listings to minimize communication among them
eliminating or “cutting off” customers with poor credit history

Answer(s): B

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QUESTION: 14

This is an example of part of a:

QFD Matrix
Activity Network Diagram
Interrelationship Diagram
Affinity Diagram

Answer(s): A

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QUESTION: 15

Customer requirement #3 has a ______________ relationship with technical feature #3.

strong
moderate
weak

Answer(s): B

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