Free CSSBB Exam Braindumps (page: 5)

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Customer segmentation refers to:

  1. dividing a particular customer into parts that are more easily understood
  2. grouping customers by one or more criteria
  3. maintaining secure customer listings to minimize communication among them
  4. eliminating or “cutting off” customers with poor credit history

Answer(s): B





This is an example of part of a:

  1. QFD Matrix
  2. Activity Network Diagram
  3. Interrelationship Diagram
  4. Affinity Diagram

Answer(s): A



Customer requirement #3 has a ______________ relationship with technical feature #3.

  1. strong
  2. moderate
  3. weak

Answer(s): B



There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU =

  1. 87 ÷ 328
  2. 87 ÷ (328 × 14)
  3. 14 ÷ 87
  4. 87 ÷ 14
  5. 328 ÷ 87
  6. 87 × 1,000,000 ÷ (14 × 328)

Answer(s): A






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